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Customer Service Executive

Employer
The Gym Group
Location
England, Surrey, Croydon
Salary
Negotiable
Closing date
23 Oct 2019

Job Details

CUSTOMER SERVICE EXECUTIVE



THE GYM GROUP



EAST CROYDON



Competitive Salary plus Bonus



A LITTLE ABOUT US

Finding your fit. It's what The Gym is all about. No matter your shape or size or experience, there's a place for everyone here. Whether you're walking into a gym for the first time or you're training for your 39th marathon, The Gym is where you take yourself to the next level.

We don't wanna make a big song and dance about it (we'll save that for our classes), but it's a pretty great place to work too. Whether you're a personal trainer, running the whole gym, or supporting the business centrally we'll provide a friendly, place where you can learn and improve that is flexible to your needs. It's not all bean bags and massages though, we push everyone to challenge their limits (sometimes further than they think they can go), because it's how you'll get the most out of your body or your career.

The proof is in the (low calorie, high protein) pudding: we have one of the lowest turnovers of staff of any gym company in the country, and happy colleagues make for a happy atmosphere which makes for happy members.

Seeing everyone at The Gym grow by taking on amazing development opportunities in a growing business, and trying their arm at new things gives us a warm fuzzy feeling. And we want everyone who comes to us to get a piece of that amazing just-smashed-my-personal-best action.

It's your purpose, our promise.



A LITTLE ABOUT THE ROLE

You will be part of a brand new team within The Gym. Joining a new team of Customer Service Champions where you will be on the front-line engaging with our members. Your role will be to deliver the best experience possible to our members, and prospective members alike. Utilisting the latest technology and AI, as well as your passion for all things customer service, you will resolve customer queries, provide information and ensure that our members can find their fit with us.

You will receive full training on our systems and processes and be at the forefront of improving these as the new team continues to grow.

Main job activities:

  • A key member of the Marketing Team resolving member queries utilising live chat
  • Deliver an excellent customer experience
  • Provide assistance and decisions that puts the member at the forefront, but always keeps the business interests in mind.
  • Escalate issues to management with careful consideration and suggested next steps.




Communication

  • You should have excellent written English capabilities
  • You should be able to work well in a tight-knit team
  • You should be confident in raising queries and questions to your manager
  • Suggest new and innovative ways to manage workflows and processes to increase efficiencies and continually improve the level of service we provide.

A LITTLE ABOUT YOU

You will:

  • Have good communication skills
  • A strong capability in writing informal, yet professional responses via Live Chat
  • An eye for detail and ability to follow processes, but an understanding that sometimes we can bend the rules to ensure that our members remain our members.

That's you, right?

Thought so.

Come and find your fit at The Gym …



WHAT'S IN IT FOR YOU?

  • Performance related bonus scheme
  • Lots of flexibility & freedom - we welcome discussions around working flexibly at the gym
  • Free Gym membership for you and one other
  • In-house development training opportunities
  • 100s of lovely discounts on big brands
  • Pension scheme
  • 33 days holiday (Inc Bank Holidays)
  • Cycle to work scheme
  • Company Share Plan
  • Season ticket loans
  • Employee Assistant Programme

Company

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