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Restaurant Reservations Agent - London

Employer
The Standard London
Location
London
Salary
Highly Competitive + Benefits
Closing date
28 Oct 2019

Restaurant Reservations Agent - Decimo - New Opening​

Opening in July 2019, The Standard, London has boldly propelled The Standard brand onto the international stage. Situated on Euston Road across from the gothic grandeur of St Pancras Station, the hotel is set to become a new cultural crossroad for London and a gateway to Europe.The hotel playfully respects the building's history while creating new expansive spaces for the neighbourhood to play from our bars, lounges and restaurants throughout the building to the 266 rooms and suites.

Opening in Autumn 2019; Michelin-starred Chef Peter Sanchez-Iglesias merges the Spanish cuisine of his family with his love of Mexico for his debut London restaurant, Decimo. Expect lots of flavour- aquachile (Mexican ceviche), suckling pig shoulder, vegan paella and a new take on tacos with a dramatically different tortilla. Situated on the 10th floor of the Standard, London, Decimo is uniquely positioned with floor-to-ceiling windows and dramatic views across the London skyline.

At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Restaurant Reservations Agent.

Your role

As a Restaurant Reservations Agent, you will become part of our small in-house sales team and take care of all restaurant bookings. You’ll be one of our guests’ very first points of contact, responsible for handling a range of individual restaurant booking enquiries over the telephone, over email or via one of online restaurant booking partners.

With overall responsibility for our Restaurant Reservations function you’ll provide an important link between the reservations and operations team and will undertake a range of reporting and restaurant coordination duties Including communicating special requests, dietary need and table plans in conjunction with our Restaurant Host teams. You’ll also work closely with our Restaurant managers in order to plan, manage and forecast covers for each service session to ensure adequate staffing levels are maintained in order to deliver a seamless and effortless level of service.

You will have a natural affinity for our unique brand and hospitality and will be able to connect instantly with our guests in order to understand and accurately capture our guests’ requests, providing information on our restaurants, menu options and group bookings to identify future selling opportunities and any unexpressed wishes. You will help create a dining experience where you will not only delight our guests, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!

Most importantly, you are a host making our guests feel welcome whilst they visit The Standard and our energetic and vibrant city; so, you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment and can manage both detailed administration tasks and guest with ease.

Do you have what it takes to be a Reservations Agent at The Standard

While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience as a Restaurant Reservations Agent is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires. In addition to this you will also need….

  • Prior experience as a Restaurant Reservations Agent, Host/Hostess or Hotel Reservation Agent with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
  • In addition to those with experience we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries.
  • Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
  • You will also need to be highly organised with great attention to detail, with a natural ability for sales
  • Opening experience preferred
  • Prior experience using Opera, Delphi, Squirrel or Open Table is advantageous however full training will be given
  • Fluency in English is essential for this role, in addition to those speaking a second or third languages
  • You will need to have a flexible approach to working hours with the ability to work shifts, including occasional weekend cover.

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Restaurant Reservations Agent, we’d love to meet with you.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

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