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Customer Service Personnel / Reservationist - Isles of Scilly - 2020 Season

Employer
Tresco Estate
Location
Tresco Island - Accommodation Available
Salary
Competitive
Closing date
31 Oct 2019

We require reservationists / customer service personnel to join our friendly, helpful Island Office team for the 2020 season

Duties include:

  • Taking accommodation bookings over the phone
  • Gaining a vast knowledge of the island to give the best advice for guests on holiday or those making holiday bookings
  • Looking after island guests and visitors - dealing with their enquiries both face to face and on the telephone in a friendly, courteous and efficient manner
  • Banking duties
  • Processing fuel (petrol/diesel) transactions at the till
  • Making charges to guest cottage accounts for laundry, bike hire, buggy hire and electricity usage
  • The organisation and logging of lost and found items
  • Processing and sorting incoming and outgoing Estate mail
  • Updating and maintaining information display areas
  • Filing and other administrative duties

 

Our ideal candidate:

  • Excellent customer service skills, friendly with a welcoming approach
  • Able to maintain high standards of dress and presentation
  • Able to remain calm during difficult situations or in a very busy, high pressure environment
  • Highly organised and able to quickly become part of a very efficient team
  • Trustworthy, reliable and able to work unsupervised
  • English fluency and the ability to converse easily both in writing and orally.
  • A working knowledge of Microsoft Office software
  • Previous work experience in a reception or reservations environment would be desirable but not necessary

About Tresco Estate

Tresco Estate is a family-run business on the Isles of Scilly, 28 miles from the Cornish coast, comprising Tresco Island, and Hell Bay Hotel on the neighbouring island of Bryher. Tresco Island comprises timeshare and rental cottages, two restaurants, an inn, a world famous garden, gallery, leisure spa, shop and a working farm. Hell Bay Hotel on Bryher is an award-winning boutique hotel with 25 suites, a 3 AA Rosette restaurant, Crab Shack, therapy shed, yoga studio and outdoor pool.

Working & Living Here

We offer excellent rates of pay, provide all staff with accommodation and pay for your travel from Penzance at the beginning and end of your contract period. All of our staff are paid at National Living Wage or above, and many positions offer gratuities and the option of paid overtime. We know a good team member when we see them, and there are regular opportunities for progression within our business.

Tresco and Bryher have small and welcoming communities and share a small school, located on Tresco.

Besides getting to work on a beautiful island with the beach on your doorstep, you’ll also receive extensive benefits. These include 20% discount in our shop and restaurants, complimentary boat tickets and free use of camping equipment and kayaks to explore the islands, and preferential rates in our holiday accommodation so friends and family can come and visit.

The majority of our staff join us from February until October during our main season.  If you would like to be valued and enjoy a great experience in a great place, we’re looking for great people.

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