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Junior Receptionist/Spa Host - Ripon

Employer
Grantley Hall
Location
Ripon, North Yorkshire
Salary
Competitive
Closing date
11 Nov 2019

Job Details

Junior Receptionist/Spa Host - Shaun Rankin at Grantley Hall

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work.

Magical | Respectful | Innovative | Passionate | Consistent

Benefits:

  • 31 days annual leave (including bank holidays) increasing with service,
  • Modern and spacious live in accommodation for eligible roles. 
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. 
  • Increased maternity and paternity leave with length of service.
  • We celebrate success with a summer party, winter awards ceremony as well team events and incentives throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
  • Pension - Eligible team members will benefit from a NEST pension scheme.
  • 24/7 team assistant line.
  • Complimentary nutritious meal when on duty.
  • Team Member of the Month Awards.
  • Refer a Friend Award.
  • All team members will be issued with a bespoke Grantley Hall uniform.

Wellbeing:

  • We are proud to be accredited by The Workplace Wellbeing Charter.
  • We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
  • We encourage a balanced diet by offering complimentary balanced meals whilst on duty.
  • We are proud to be a mindful employer and we have mental health first aiders on site.
  • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
  • We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support.

Grantley Academy:

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 

On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.

Key Responsibilities:

  • To ensure the amenities in the changing rooms of Three Graces and Elite wellness and washroom areas within are beyond ½ full.
  • To ensure all bins within the Three Graces and Elite Wellness area are emptied regularly.
  • To ensure the Three Graces reception and Elite Wellness are clear of crockery, water cups and magazines are tidy and in good condition.
  • To liaise with the housekeeping and laundry team on maintenance issues, heavy duty cleaning needed above and beyond the evening/early morning cleaning from housekeeping.
  • To liaise with Gym manager on low stock of water bottles, cleaning materials, poolside flip flops and wet swim wear bags.
  • To liaise with Spa Therapies manager on any low stock of amenities, shampoo, conditioner, shower gel and body lotion, cotton wool, sanitary items for changing rooms and wash rooms.
  • To support the Spa therapist with any treatment prep such as Poultices, towel provision, stock room deep clean, shower deep clean.
  • To be able to assist the Spa Lounge staff with refreshments pool side or spa terrace.
  • To be able to take an order for a poolside refreshment from spa lounge.
  • To be able to use the spa lounge food and beverage till/computer to check guest rooms, names, place an order to kitchen and put through drinks, cakes.
  • To make barista style coffee on demand if spa lounge busy.
  • To be able to explain the Three Graces Spa philosophy, link to the Three Graces to customers.
  • To be able to explain the Elite Wellness philosophy and list fitness and diagnostics sessions and equipment available to use to customers.
  • To understand the benefits of Wellness, Mindfulness, yoga, appropriate nutrition, exercises relaxation and how to explain to clients.
  • To  know the definition of  to a  Five star Bubble standard
  • To be fit and healthy and maintain a balanced life style to support your role as Spa host and ambassador of “Wellness” as it is a very energic role.
  • To be computer literate and be able to access, read, amend, and cancel, on the Three Graces Spa appointment diary, Alacer .
  • To be able to meet and greet arriving clients for Day Spa, hotel Guests and potential members and future clients.
  • To be able to perform a show round of The Three Graces spa according to appropriate guest journey as stated in the SOPs manual.
  • To be able to explain the spa membership categories.
  • To be able to answer an internal telephone enquiry and transfer calls.
  • To be able to cover the Elite wellness reception desk for staff meal time breaks, meetings and in times of sickness.
  • To be aware of the seasonal Three Graces spa treatment promotions, packages and retreats, benefits.
  • To be able to work within your spa host team, adhere to therapist  guidance and follow instruction from the Head Receptionist
  • To be adaptable and flexible within your working day, to assists within the Elite Wellness side of the spa according request of the Duty Manager.
  • You will carry out all Grantley Hall Gateway E-learning by the scheduled dates to ensure you are compliant with First Aid, Health and Safety, Fire, customer service delivery and internal and external guest Diversity Training to ensure you have received a comprehensive pre-opening training delivery.
  • To undertake any other ad-hoc duties relevant to the post, as and when required.
  • To live the Grantley Hall Values everyday day without compromise.
  • To enjoy your day and be passionate about providing five star customer service in the Three Graces Spa.

Key Skills, Qualities & Experience:

  • The successful individual will be fit, hardworking, self-motivated and will present a professional persona in all circumstances.
  • Has worked in a customer focus position before.
  • Previous experience working in a spa is preferable.
  • Excellent verbal and written communication skills required.
  • Is computer literate or willing to learn.
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
  • Experience of working within a team.
  • A passion to ensure the Three Graces Spa is looking her best at all times.
  • Enjoys being busy, with a variety of tasks to do without becoming stressed.
  • Covering a 7 day rota cycle - between 8am - 4.30pm and 11.30am - 8pm 

STRICTLY NO AGENCIES

Company

Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

Company info
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Grantley Hall

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