Senior Therapist - Three Graces Spa​ -  Grantley Hall

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants – ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. 

Magical | Respectful | Innovative | Passionate | Consistent

Benefits

• 31 days annual leave (including bank holidays) increasing with service,
• Modern and spacious live in accommodation for eligible roles. 
• Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online    purchases. 
• Increased maternity and paternity leave with length of service.
• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also    celebrate training achievements, birthdays, marriages, new babies and length of service awards. 
• Pension - Eligible team members will benefit from a NEST pension scheme.
• 24/7 team assistant line.
• Complimentary nutritious meal when on duty.
• Team Member of the Month Awards.
• Refer a Friend Award.
• All team members will be issued with a bespoke Grantley Hall uniform

Wellbeing

• We are proud to be accredited by The Workplace Wellbeing Charter.
• We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.
• We encourage a balanced diet by offering complimentary balanced meals whilst on duty, 
• We are proud to be a mindful employer and we have mental health first aiders on site. 
• We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.
• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. 

Grantley Academy

The Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individual’s requirements. 
On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.

Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.
 

Purpose of the Job:

• To have a passion for providing spa therapies to a wide range of clients within a five star luxury spa whilst mentoring, influencing and supervising the Three Graces Spa therapist team including holistic, beauty and massage therapists, according to the Three Graces Five Star service policy and product house protocols. 
• To support the Head Therapist in achieving the agreed Three Graces Spa budget in-terms of treatment and retail revenue.  
• To work with the Head Receptionist in supporting a multi skilled reception and therapist team, so therapist can protect them-selves against RSI by working on the Three Graces reception desk as part of their working day.
• To ensure Health and Safety and COSH regulations are complied with at all times within the therapy suite.

To Liase and Support With:

• The Elite luxury wellness team in providing a five star seamless service delivery between the two aspects of the Wellness department.
• The housekeeping department and in-house laundry in ensuring all appropriate levels of linen are available for the days treatments.
• The maintenance department in ensuring all therapy equipment is functioning according to its purpose and is looked after and maintained according to the manufacturer’s warranty.
• The Spa Host in the general cleanliness and presentation of the Three Graces Spa between 8 am and 8 am during your shift.
• The Spa Lounge food and beverage personnel to ensure the relaxation room and therapy pre-room has the necessary refreshments for the clients treatments.
• The front of house department to ensure all treatments and retail provided to the clients are invoiced correctly to the client’s room or paid for on the day, in collaboration with the receptionist team.

Key Responsibilities:

• To ensure all treatment standards of service, product and hygiene commensurable with expected standards at a five star international resort are delivered from the therapy suite.
• To provide beauty and holistic treatments yourself 90% of your working week and deputies in the Head Therapists days off and holidays with the administrative, supervisory and training functions of the Spa.
• To provide and ensure consistent professional treatments are completed in accordance with chosen product house protocols and accepted certification practices.
• To effectively inform and educate our guests about specific wellness concerns.
• To ensure each therapist training and development is in line with the Grantley Academy philosophy.
• To be the in-house trainer for the Jessica Manicure and  Pedicure treatments according to your specialisation.
• To be the in-house trainer for the Jane Iredale make up treatments according to your specialisation.
• To be the in-house trainer for the Gerard International hot and roll wax treatments, according to your specialisation.
• To organise monthly workshops on beauty and grooming treatments offered for CPD, refresher training and external specialists in-line with budgetary and company protocol.
• To ensure therapist are up to date on current contra-indications and special care of each treatment offered to mums to be, clients going through the cancer journey, clients with chronic health conditions and clients with undiagnosed health concerns, alongside mental and emotional imbalances, according to the partnered product houses and Three Graces Policy.
• To ensure the product house retail area is well presented, stocked and attractive to client interests.
• To maintain the necessary levels of salon and retail stock that you are an in-house trainer for in accordance with season, client and product house demand.
• To support the Head Therapist with promotional treatments, retail and members benefits in-line with the Sales and Marketing policy and Three Graces Budget.
• To support the therapist team to meet and exceed agreed revenue targets through a creative approach and retail engaging workshops according to your treatment specialisation.
• To ensure health, safety and COSHH regulations are complied with at all times in relation to treatment delivery.
• To undertake any other ad-hoc duties relevant to the post, as and when required.
• To live the Grantley Hall Values everyday day without compromise.

Key Skills, Qualities & Experience

• The successful individual will be confident, self-motivated and will present a professional persona in all circumstances.
• A recognised Beauty qualification, Level 3 NVQ Beauty or equivalent and massage.
• Previous experience working as a spa Therapist for a minimum of two years.
• Is computer literate with experience of Premier spa or Alacer booking systems.
• Excellent verbal and written communication skills required.
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery. 
• Evidence of providing exceptional treatments with experience of at least two years within a Spa setting.
• Is passionate about providing treatments themselves and enjoys providing aftercare to clients that will enhance the benefits of the treatments given and offering appropriate after care.
• Enjoys a healthy diet, exercises to maintain good health and loves to share their knowledge and experiences of the industry.

STRICTLY NO AGENCIES