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Spa Manager - Broadway

Employer
The Lygon Arms
Location
Broadway, Worcestershire
Salary
Competitive Salary + service charge
Closing date
14 Nov 2019

Spa Manager - The Lygon Arms, Broadway

This charming old coaching inn sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history, coloured by the many characters who have stayed here, from Oliver Cromwell to Elizabeth Taylor and Richard Burton. There’s a new spa tucked away in a tranquil corner of the hotel, but to unwind in the fresh air, pull on your wellies and explore those beautiful rolling hills.

Spa Manager - Profile 

  • You must be able to demonstrate a proven spa management track record
  • Must have good man-management skills & possess the ability to lead & develop a team of spa therapists & receptionists, attendants and fitness professionals
  • You will have a thorough knowledge and understanding of treatments, procedures and products
  • To have experience dealing with membership, sales and retention, and processing this data to give clear and accurate reporting

Spa Manager - Responsibilities

  • To take ownership in producing an accurate breakdown of all spa reports and profit margins on a daily, weekly and monthly basis and attend monthly Finance and HOD meetings
  • Confident in the control, management and adjustment of all stock inventory within agreed monthly timescale and ensure that the correct usage of Purchase orders is maintained
  • Manage and control Department expenditure within agreed budgets
  • Be passionate in initiating and developing special events to increase public interest gaining maximum attendance and profile awareness
  • Liaise regularly with the Hotel General Manager and Spa Director to continually update on current affairs
  • Take ownership and ensure that all areas of the Spa run smoothly and effectively as per the standards set by the Company
  • Deal with guest and member queries and complaints with confidence and to ensure they are resolved efficiently and professionally
  • Identify training and development needs for all team members; liaise with the HR Department to ensure they are in line with the specifications of the Company
  • Hold regular meetings with all team to ensure effective communication and control
  • Complete all team appraisals, managing and  develop  the team with guidance  from the HR Department and Spa Director
  • Liaise with Spa Director and HR Department on all Recruitment and Selection needs

Spa Manager - What we can offer you

    • Competitive Salary
    • Additional Monthly service Charge
    • Free staff meals
    • Discount on Spa treatment and products
    • On going training, development and acess to gain industry recognised qualifications
    • Friends and Family rate at our Hotels (Lygon Arms, Chewton Glen, Cliveden House and 11 Cadogan Gardens)
    • Monthly Staff events
    • …and much more.

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