Restaurant Supervisor - Lavenham

Restaurant Supervisor - The Swan at Lavenham Hotel and Spa - Suffolk

The Hotel Folk have a fantastic opportunity for a Restaurant Supervisor to join their team at The Swan at Lavenham Hotel & Spa. Set in the heart of the beautiful Suffolk medieval village of Lavenham, the stunning 15th century building hosts an assortment of dining experiences, from the Gallery Restaurant to Afternoon tea in the lounge. As a Restaurant Supervisor you will be responsible for managing bar and restaurant areas to achieve the highest possible standards of service and to maximise sales.

Benefits of Working for The Hotel Folk:

• Free Golf at our Thorpeness Golf Club
• 50% off Treatments & Products at our Weavers' House Spa
• 50% off in all our Restaurants
• Free meals when on duty
• B&B in any of our hotels for only £35prpn
• Employee Assistance Programme
• Simply Health – health benefit scheme
• EdenRed – employee rewards scheme
• Free car parking
• Competitive salary
• Up to 33 days annual leave pro rata (increasing with service)
• Company pension scheme
• Training & Development Opportunities

Main Responsibilities:

Management:

• Ensure that all orders for drinks are prepared accurately, efficiently and that they are properly recorded and charged.
• Ensure that the Bar and stores are always correctly stocked.
• Promote a sales culture within the team to ensure sales opportunities are maximised.
• Ensure that stocks are rotated correctly.
• Ensure that stocks are kept secure at all times.
• Manage the bar team to ensure that all areas are kept clean and tidy at all times.
• Implement and check up on daily, weekly and monthly cleaning programmes.
• Ensure that all staff are fully trained in all bar duties.
• Ensure that all staff know and understand licensing laws.
• Assist with Restaurant Team Leaders duties to cover leave periods.
• To undertake duty management duties as required.

Customer Focus:

• Work closely with the bar team to deliver the highest possible standard of service to guests. Be aware of any special requests.
• Encourage a “customer first” culture within the team, “customer is king”.
• Respond to guest and customer requests courteously and efficiently at all times.

Administration:

• Ensure that all procedures are recorded and kept up-to-date.
• Be accountable for stock levels and for carrying out stock takes.
• Ensure wastage is minimized and record as appropriate.
• Be accountable for all bar cash and takings, including end-of-day reconciliation.
• Ensure that all reports are accurate and delivered on time.
• Ensure that all records are kept up-to-date – these include staff training records as well as stock control and cleaning charts.

Key Performance Measures:

• Achieve budgeted beverage revenues
• Maintain correct Liquor margins
• Guest comments/feedback
• Employee retention

Essential Requirements:

• Passion for food and wine.
• Desire for delivering consistently high standards of service.
• Excellent presentation and organization skills.
• Able to work full time and meet the requirement to work a flexible shift pattern.
• Good command of the English language.

Desirable Qualities:

• Previous experience in running small events.
• Previous experience in a 4 red star/5 star hotel environment or equivalent.
• Sound culinary and beverage knowledge.

Special Requirements:

• Keep own skills and knowledge up-to-date.
• Wear a uniform.
• Be able to work flexibly – working shifts, weekends and bank holidays.
• Be willing to cover in other hotels within the group.