The Hotel Folk

Food & Beverage Assistant - Lavenham

Lavenham, Suffolk
£8.21 per hour
18 Oct 2019
15 Nov 2019
Job Type
Part Time

Food & Beverage Assistant - The Swan at Lavenham Hotel and Spa - Suffolk

The Hotel Folk are currently looking for part-time Food & Beverage Assistants to join their team at The Swan at Lavenham Hotel & Spa. As a Food & Beverage Assistant you will provide courteous, efficient and knowledgeable service at all times, in line with AA 4 Red Star standards. You will also be ‘forward thinking’ and take the initiative to anticipate and consider guest needs to ensure they have a memorable visit.

Benefits of Working for The Hotel Folk:

  • Tips on top of hourly rate
  • Paid breaks
  • Free Golf at our Thorpeness Golf Club
  • 50% off Treatments & Products at our Weavers' House Spa
  • 50% off in all our Restaurants
  • Free meals when on duty
  • B&B in any of our hotels for only £35prpn
  • Employee Assistance Programme
  • Simply Health – health benefit scheme
  • EdenRed – employee rewards scheme
  • Free car parking
  • Competitive salary
  • 28 days annual leave pro rata (increasing with service)
  • Company pension scheme
  • Training & Development Opportunities

Main Responsibilities:

  • Be conversant with all methods of food and drinks service.
  • Take orders accurately and in a timely manner.
  • Keep the Brasserie, lounge and functions rooms clean and tidy at all times.
  • Ensure that Brasserie and function room tables are laid to the correct standard.
  • Lead the service of private events as requested.
  • Assist with Still Room duties as required.
  • Assist with wine service as and when required to provide guests with the level of service expected.
  • Carry out room, garden and lounge service as required.
  • Ensure a timely service delivery from the point of arrival of the guest through to their departure.
  • Operate the Point of Sales system and process payments according to the Swan standards.
  • Maximise profitability at all times through appropriate use of upselling techniques.
  • Be aware of any special dietary requirements of guests and ensure that these are communicated to all team members.
  • Communicate effectively with guests and team members.
  • Work in a cohesive way with all departments to deliver the ultimate customer experience.
  • Take responsibility for the safety and security of all equipment within the Food & Beverage department.
  • Adhere to the uniform and grooming standards at all times.
  • Carry out all procedures in accordance with company standards and the procedures manuals.
  • Adhere to all health and safety and fire prevention procedures.
  • Report any stock shortages, customer requests/special needs and suggestions to the Manager.
  • Attend any training sessions suggested for you to aid with your personal development.
  • Adopt a flexible approach to working shifts, weekends and bank holidays.

Customer Focus:

  • Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.
  • Be knowledgeable of the food and beverage offerings within the hotel.
  • Maintain an up-to-date knowledge of the menu enabling you to offer suggestions and recommendations to our guests.
  • Manage and anticipate guest needs to ensure expectations are exceeded whilst providing a personalised service.
  • Have a good knowledge of the whole hotel and spa and a basic knowledge of local amenities.

Essential Requirements:

  • Passion for food and wine.
  • Desire for delivering consistently high standards of service.
  • Excellent presentation and organization skills.
  • Able to work full time and meet the requirement to work a flexible shift pattern.
  • Good command of the English language.

Desirable Qualities:

  • Previous experience in running small events.
  • Previous experience in a 4 red star/5 star hotel environment or equivalent.
  • Sound culinary and beverage knowledge.

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