Regular Retail Team Leader Required at busy Exhibition Centre- London

Retail Team Leader - ExCel London

Telephone interviews will be carried out from 3rd – 12th January 2018. If successful, face to face interviews will be on the 19th and 30th January 2018, with the company Induction on 22nd and 31st January 2018.

Here at ExCeL London Hospitality we provide catering services to one of the biggest and most dynamic exhibitions centres in the world, the ExCeL Exhibition Centre!

We are looking for great Team Leaders – just like you – to join our friendly and welcoming team.

The role will be in the retail areas of ExCeL’s Boulevard (13 retail units), offering a wide range of concessions. We also have retail pop up units for exhibitions, which provides attending guests an option to grab a coffee, sandwiches or hot food.

You will be supporting the management team to ensure our units are run to perfection.

As a team, our people are customer-orientated and quality- focused.

Job Role:

• Team Management & Briefing
• Paperwork – opening and closing checks / stock control
• Cash handling
• A proven track record in getting results through product knowledge and suggestive selling
• Perform all tasks to a consistent and correct standard which are set in conjunction with the Managers
• To be a Customer Service advocate at all times ensuring the guests experience is always put first, by encouraging your team to recommend our products to our customers.

The successful candidate will need to demonstrate a clear authority and coordination on the floor. He will need to be able to prevent services issues, overcrowding by having a specific eye for detail and the ability to
think on their feet.

This role requires a strong dedicated candidate who can actively strive to contribute positively to our business and consistently maintain the highest of standards.

If you are passionate about fresh food, great guest service and events and exhibitions; you love supervising others and have a can do attitude, then this is the job for you.

In return we offer:

We believe in developing our people as our future leaders and investing in their careers with training, a competitive weekly salary starting from £9.50 / hour, pension scheme, holiday pay once accrued, meals on duty and a “foot in the door” to the events / hospitality industry.

We value our employees and as such we like to reward success and encourage growth within our team.

Requirements

To be successful in this role:

You will need to demonstrate a passion for delivering customer service, Leadership and adaptable skillset, so you can be able to make every guest visit a memorable experience

You need to comply with Health & Safety guidelines and regulations and to be able to operate efficiently in a very fast-paced environment.

You will have a warm and sociable nature, confidence in leading a team and able to lead by example.

Shifts will include evenings, weekends and bank holidays.