Skip to main content

This job has expired

Sales Executive – London

Employer
Swingers - the crazy golf club
Location
London
Salary
Competitive
Closing date
28 Oct 2019

Sales Executive – Reactive - Swingers - the crazy golf club

Head Office - E1 7QA

MONDAY – FRIDAY

Salary – Competitive

Swingers - the crazy golf club, consists of two fantastic venues that combine crazy golf, street food and cocktails to create one incredible social experience. Both the City and West End venues have two nine-hole crazy golf courses, private hire areas, at least three different street food vendors and high-quality cocktail bars. Swingers has a well-rounded portfolio of offerings for both the general admission guest as well as the private and corporate event client.

The Swingers team is dedicated to striving for excellence in all aspects of the business. The leadership team pride themselves on being innovative and inspirational, delivering the very best in class within the leisure hospitality sector. Swingers is passionate about developing and promoting talent and offers extensive support and recognition to committed team members, as well as having a very competitive benefits and bonus plan.

We are currently looking for an experienced Reactive Sales Executive to join our fabulous team in Swingers Head Office.

Summary of Responsibilities:

  • Handling incoming booking enquiries – typically advanced bookings from golf only through to full venue exclusives of up to 600 guests and processing them to the highest standards as outlined in the standing operating procedures.
  • Swift and effective response with 100% capture of enquiries.
  • Swift and effective response to calls, emails, enquires and requests from the clients & Swingers team.
  • Mutually exploring with the customer through effective questioning to meet the client’s requirements and seek the best sales opportunities.
  • Negotiating dates, packages and minimum spends to help the company achieve its sales target and to maximise revenue and occupancy rate.
  • Converting bookings in the company’s best interests utilising yield management and negotiation techniques to maximise capacity and spend per head during peak times and to drive incremental business into off peak and shoulder periods.
  • Create, update and maintain enquires in the booking systems / CRM.
  • Maintenance of the CRM system to keep accurate records of client and event information.
  • Work towards exceeding individual monthly KPIS and sales targets by following the sales strategy
  • Identifying key customers and contacts for Swingers to build relationships in order to drive repeat bookings and brand-new business.
  • Ability to work effectively within your immediate and wider team.
  • Clear communicate to the highest standards with customers, the operations team and the rest of the sales team to ensure Swingers delivers World Class customer service and always exceeds the customers’ expectations.
  • Work with the client to finalise their booking details (e.g.: food & drink pre orders) as well as using this as further opportunity to ‘upgrade’ client bookings.
  • Build, update when necessary and communicate clearly the booking details in the required booking systems.
  • Communicate events with the Front of House operations team to ensure great events are seamlessly delivered.
  • Organise BEOs (banquet event orders) and communicate with the Front of House operations team.
  • Administration: Send proposals, process booking agreements, take payments, send confirmations, reminders, organise food and drinks pre orders & BEOS, seek feedback to maintain a consistent line of communication with our valued clients.
  • Participate in daily, weekly and monthly team meetings, enquiries/bookings pipeline check-ins, and offered trainings.
  • Conduct and organise show-rounds and client meetings as of when required
  • Participate and attend networking events such as familiarisation trips and exhibitions to enhance venue awareness, aiding generation of more business.
  • Meet and greets with all half hires and exclusive hires on the evening of the events.
  • Passion for hospitality and the desire to work in a fast-paced environment.
  • Any other reasonable requests made by the leadership or executive teams.

Ideally you will have the following experience & attributes:

  • 1-3 years’ experience in the hospitality industry (Preferably in a sales role).
  • Coordinating sales leads (RFP inbox and Events inbox).
  • Organisation of onsite fam trips/site visits.
  • Outstanding communication skills, both written & verbal.
  • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organisation.
  • Enthusiastic and positive personality with the ability to build trusting relationships with others.
  • Proven organisational skills, works well on their own. Able to set and meet deadlines with quality results.
  • Skilled at managing upward and managing expectations of clients, colleagues and supervisors.
  • Excellent customer service skills, superior interpersonal skills, results-oriented and highly self-motivated.
  • Able to multi-task and work under pressure.
  • Knowledge of meeting space capacities and versatility pertaining to venue capabilities and health and safety procedures and terminology.
  • Food and beverage knowledge.
  • Reasonable understanding of basic hospitality departments, particularly bars service, front office, banquets and kitchen.
  • Working knowledge of Word, Excel, PowerPoint and Outlook.

A combination of competitive pay and generous bonus potential will provide suitable reward for those who work hard to exceed their sales targets and KPIs.

This is an excellent opportunity to join this friendly, professional team – if you feel this is the right role for you please e mail your CV to the details listed. You will hear from us within 2 working days if your application has been successful.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert