The Limes Country Lodge Hotel

Receptionist - Solihull

Solihull, West Midlands
Salary negotiable
15 Oct 2019
12 Nov 2019
Job Type
Full Time, Part Time

Receptionist - Limes Country Lodge Hotel

Due to our current expansion programme which is increasing our bedroom capacity from 18 to 28 bedrooms, in additional to adding a brand-new restaurant we are now looking for a new receptionist to enhance our current team. 

The Limes Country Lodge Hotel is an independent family-owned hotel set within 6 acres of stunning countryside. We’re very close to the M42 Junction 3, easily accessible from Earlswood, Solihull and Redditch. 

Are you able to……

  • Be the face of The Limes and ensure all guests receive a warm welcome to their arrival.
  • Ensure all emails and telephone enquiries are answered efficiently and ensure all information is correctly recorded.
  • Deal with all aspects of the billing processes for individual guests, charging, taking payments, and sending receipt confirmations.
  • Effectively communicate with all guests to advise of all hotel services including keeping up to date with special offers to provide accurate information to all guests.
  • Make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately.
  • Build good relationship and rapport with guests
  • Address any complaints in a courteous and professional manner.
  • Keep the front desk area clean and tidy at all times.
  • Report all maintenance issues to the relevant teams to ensure guests comfort and satisfaction.
  • Attend all training, as required and maintain good communication and work relationships in all hotel areas including other departments.
  • Undertake general office duties, including correspondence, emails, filing, amending contracts to ensure the smooth running of the reception area.

To be successful in this role you must have experience in a client facing environment and this will ideally be within hospitality or corporate industry. You must also possess the following skills and experience:

  • Strong communication skills (verbal, listening, writing) with a great level of English
  • Have an outgoing and friendly/caring personality.
  • Be proficient in IT with web based programmes, hotel computer system, outlook email and Microsoft word/excel/power point
  • Excellent professional telephone manner
  • Work effectively to deadlines and to a hotel standard with strong organisational skills
  • Projecting a smart professional business image at all times
  • Ability to work under pressure and have flexibility to respond to a variety of different work situations. Be effective at multitasking in a fast paced environment and always maintaining a calm approach
  • Impressive time management and organisational skills
  • Forward thinker with ability to identify customer needs in a proactive manner

In return we offer……

  • A progressive wage structure
  • Free meals whilst on duty
  • Free uniform
  • Limes service recognition rewards
  • Continual training programmes
  • Recruitment incentive scheme
  • Birthday Treats
  • Long service rewards

If this sounds like your ideal role please email your up to date CV.

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Do you have the right to live and work within the UK?

Do you currently reside within a reasonable commute to The Limes Country Lodge?

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