Front Office Duty Manager - St Albans

Front Office Duty Manager

Full Time Position – £23,500 + Benefits 

Your role in our family:      

• Supporting the Front Office Manager to lead and oversee the Front Office operations with continual focus on delivering world class standards of outstanding guest service
• Management and co-ordination of all day-to-day front of house operations
• Ensure that all our guests have an exceptional experience, following the Forbes world class standards
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Meet and greet guests and respond to guest inquiries, requests and issues
• Initiate and implement up-selling techniques to promote hotel services and facilities
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• So much more!

What would make you the perfect fit?

• A strong individual with an exceptional background in front of house operations.
• Opera user
• A minimum of 2 years supervisory experience within a 4*/5* hotel
• Flexibility to work shift patterns, weekends and bank holidays

The best bit:

• Wide range of training and development opportunities
• Free staff meals and parking
• Discounted food and beverage, accommodation and spa within the AB Hotels Group
• 28 days holiday and 1 extra holiday day on your birthday
• And much much more!

Your country home from home nestled in 12 acres of Hertfordshire countryside; Sopwell House is a luxury family owned Georgian country house hotel. Our hotel is on its way to becoming one of the Top 3 Hotels in the UK as we proudly open an exceptional new multi-million-pound spa development ‘Cottonmill’

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.

“Being a part of the Sopwell Family made me think anything was possible in my career”

If this sounds like your dream job, we would love to hear from you!

All applicants must have the right to live and work in the UK

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.