Food & Beverage Guest Experience Team Leader

Chessington World of Adventures Resort, Leatherhead Road
Chessington, SURREY, KT9 2NE
United Kingdom

We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments?

You will manage the day to day operation of some of the F&B Units, whilst ensuring that first class service is being delivered and profits are being maximized. You will supervise a team of seasonal hosts with a hands on approach; actively ensuring high standards of Adventurer care are maintained by them. You will actively seek ways to increase revenue and keep wastage to a minimum. You will ensure that the department standards are met and all orders are made and delivered within specified timescales and budgets to ensure the units are fully stocked. You will performance manage your immediate team and enforce Health & Safety policies, procedures and cleaning standards.

You will have excellent communication skills, high levels of energy and the ability to remain calm under pressure. You will have a passion for delivering exceptional guest service whilst inspiring your team to do the same. You will have the ability to work to your own initiative, to set goals and timescales and have a keen eye for detail and strong leadership skills. Finally you will be results-focused, confident at talking to our families, and be able to solve problems whilst keeping your 'cool' on a hot day.

Ask yourself these questions:

If you answered yes to these questions then you could be in with a chance of joining the team and enjoy some of our great benefits including an hourly rate of £8.50, a Merlin Magic pass, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!

This is a seasonal role working weekends and bank holidays as required to meet the needs of the business.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action!