Hotel Guest Experience Manager

Chessington World of Adventures Resort, Leatherhead Road
Chessington, SURREY, KT9 2NE
United Kingdom

We are Chessington World of Adventures Resort and we are part of the magical Merlin Entertainments!

We are currently recruiting for a Hotel Guest Experience Manager. In this role you will be part of the Resort Product Excellence management team, responsible for elevating the Hotel’s Guest experience by managing customer service, driving quality standards across the hotels and maximising our guests’ recommendation and intention to return.   

We are looking for the following skills and experience;
Our ideal candidate will be educated to A’ level standard or equivalent with previous experience within the leisure/entertainment/hotels industry at management level.
You will have excellent interpersonal, communication and motivational skills with a positive and encouraging attitude.
To succeed in our fast paced environment working within such a diverse team of people you will be a self-starter with a keen eye for detail, inspiring those around you to achieve their goals.
Experience of Opera, Optimus and our KPI reporting systems would be an advantage.

This role is full time, permanent, averaging 40 hours per week, working 5 days out of 7 which will include early, late and occasional night shifts across weekends and bank holidays.  A flexible approach to shift patterns is essential and as is a willingness to change working patterns or work extended shifts with limited notice to meet the needs of the business. 

Alongside an annual salary up to £19,000-£19,360 per annum and 28 days holiday (including bank holidays) you can look forward to enjoying a great benefits package  including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!