Britannia Hotels

Receptions Shift Leader - Grand Hotel Scarborough

Scarborough, North Yorkshire
14 Oct 2019
21 Oct 2019
Job Type
Full Time

Reception Shift Leader – Grand Hotel Scarborough

Why wait to make your next career move?

Apply now and you could be working at The Grand Hotel Scarborough located in the town centre and built in 1863. The Grand Hotel Scarborough takes pride of place overlooking the town's picturesque harbour and South Bay. This stunning Victorian building is an instantly recognisable landmark, and stands out amongst other hotels in Scarborough.

The Grand Scarborough boasts 413 classically-styled bedrooms and offers a 24-hour Front Desk due to the Hotel’s popularity and location. Due to continued expansion we are looking to recruit a Full Time Reception Shift Leader to join our Front of House team.

The successful candidate will be an experienced Reception Supervisor with a proven record of handling the pressures of being Front of House. You will be a natural-born leader with excellent attention to detail and you will boast superb customer service.

As Reception Shift Leader, you will be required to;

  • Control Reception shift from Front Desk and provide every assistance and support as and when required for Reception / Cashier.
  • Ensure handover is completed and that the team including Switchboard are aware of daily summary.
  • Report any health and safety hazards in the correct manner to Receptions Manager/Maintenance.
  • Report potential security risks to Reception Manager/Maintenance.
  • Maximise every sale opportunity for food and beverage and rooms and be fully versed on the Hotel and its promotions.
  • Monitor Receptionist/Cashiers and report any discrepancies to reception Manager.
  • This list is not exhaustive, you may be asked to do other duties as and when required.

Visit our website and check out this stunning seaside hotel!

This role offers the opportunity for you to work in an exciting, fast-paced industry!


In return for your commitment, we will support you in this new opportunity, with


  • Up to 28 days holiday including bank holidays per annum
  • Discounted stays for you & your family at any of our 60 Hotels & 6 Parks  
  • Meals on duty (Subject to eligibility)
  • Uniform (Subject to position)
  • Accelerated promotion prospects


Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.

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