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Front of House Supervisor - Woodbridge

Employer
The Hotel Folk
Location
Woodbridge, Suffolk
Salary
£8.50 per hour
Closing date
18 Oct 2019

Front of House Supervisor - The Crown at Woodbridge

 

The Hotel Folk have an exciting opportunity for a part-time Front of House Supervisor to join their friendly team based at The Crown at Woodbridge. As a Front of House Supervisor you will provide courteous, efficient and knowledgeable service to guests at all times. You will also ensure that presentation and cleaning standards are achieved and maintained, and assist the Manager in maintaining the highest possible standards at all times throughout the business.

Benefits of Working for The Hotel Folk:

  • Free Golf at our Thorpeness Golf Club
  • 50% off Treatments & Products at our Weavers' House Spa
  • 50% off in all our Restaurants
  • Free meals when on duty
  • B&B in any of our hotels for only £35prpn
  • Employee Assistance Programme
  • Simply Health – health benefit scheme
  • EdenRed – employee rewards scheme
  • Free car parking
  • Competitive salary
  • 28 days annual leave pro rata (increasing with service)
  • Company pension scheme
  • Training & Development Opportunities

Main Responsibilities:

  • Assist the Bar Manager & House Manager in their roles and deputise when required.
  • Create a hospitable environment for all our guests and team members to be a part of at all times.
  • To represent the business to the best of your ability at all times.
  • Seek ways to promote the business, promote sales and upsell.
  • Communicate effectively with all team members.
  • Responsible for systems and Reslynx.
  • Assist in the training and induction of all staff.
  • Responsible for taking bookings for events.
  • Responsible for cashing up, deposits and money handling.
  • Responsible for accommodation bookings.
  • General maintenance of hotel.
  • Supervise Bar team, housekeeping team and restaurant team, when required.
  • Assist in stock management.
  • Ensure that all standards of hygiene, cleanliness and food safety are always maintained at the highest possible level.
  • Undertake Duty Management duties when required.
  • Customer Focus:
  • Ensure that all customers and guests are acknowledged on sight in a friendly and polite manner.
  • Encourage a “customer first” culture within the team.
  • Respond to guest and customer requests and feedback.
  • Live and breathe the company values at all times in everything you do.
  • Key Performance Measures:
  • Guest comments/feedback.
  • Maintain liquor GP percentage by assisting the management team.
  • Spends per head on target or exceeded.
  • Staff retention and training targets met.
  • Role Requirements:
  • Be willing to cover in other hotels within the group.
     

 

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