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This job has expired

Night Porter - Lavenham

Employer
The Hotel Folk
Location
Lavenham, Suffolk
Salary
£9.00 to £10.00 /hour
Closing date
31 Oct 2019

Night Porter  - The Swan at Lavenham Hotel and Spa - Suffolk

Full-time, Part-time, Permanent

Salary: £9.00 to £10.00 /hour

The Hotel Folk are currently looking for reliable Night Porters to join their team at The Swan at Lavenham Hotel and Spa either on a full-time or part-time basisSet in the heart of the beautiful Suffolk medieval village of Lavenham, The Swan at Lavenham Hotel & Spa is a stunning 15th century building steeped in centuries of history. With its half-timbered picture perfect exterior, luxurious surroundings, oak beamed interiors, open fires and cosy nooks, the hotel brings together a deep sense of history and occasion with a mix of classic and contemporary styling. The hotel is also home to Weavers’ House Spa, a retreat for the senses focusing on total relaxation, enjoyment and wellbeing

As a Night Porter you will provide all guests and potential guests with friendly, efficient customer service at all times, so that they receive a positive impression of the company. We offer excellent company benefits, which include up to 50% off accommodation and dining in our 6 hotels, 28 days holiday increasing with service, free golf, Simply Health healthcare scheme and Edenred, an online platform for perks, discounts and benefits. You will also receive a share of the tips on top of the hourly rate of pay.

Main Responsibilities:

  • Respond to guest and customer requests courteously and efficiently at all times.
  • Be aware of all arrivals/departures, functions, special events and special requests.
  • Record any transactions accurately for room accounts
  • Ensure that all requests for wake up calls and newspapers are met and that charges are recorded accordingly.
  • Know regular guest’s preferences and their specials needs.
  • Offer guests assistance with luggage.
  • Prepare Dining and Meeting Rooms,set function rooms to the required standards
  • Prepare tables for breakfast and set up drinks tables

Other Responsibilities:

  • Serving drinks in the bar to resident guests outside of normal bar hours.
  • Cleaning duties throughout the ground floor area, ladies, gents toilets, entrance staircases as per duty checklist and back of house areas.
  • Patrolling the hotel corridors at hourly intervals.
  • Patrolling the hotel exterior at least twice a night.
  • Follow lock up procedure as efficiently and precisely as possible.
  • Serving tea, coffee, providing a room service facility for beverages

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