LEGOLAND Admissions & Guest Services Assistant Manager

LEGOLAND Windsor Park Ltd, Winkfield Road
Windsor, BERKSHIRE, SL4 4AY
United Kingdom

We are recruiting for an Admissions & Guest Services Assistant Manager to be part of one of our biggest operational departments on the Resort.

A role that is responsible for the team who are the first and last colleagues to interact with the guests in the park, you will be tasked with ensuring the team deliver memorable experiences to our guests, maintaining or exceeding KPIs and the smooth and efficient day to day running of the department.

You’ll be managing a number of different key areas to the Resort: Car Parks, Ticket Selling and Turnstiles, Annual Pass promotion and the operation of Guest Services.

You’ll be managing a team of direct reports and also tasked with defining the resource requirements in partnership with the Central Planning team. The successful person for this role, will also identify and support on recruitment and training needs for their unit.

This is a full-time role, averaging 37.5 hours a week, this may include weekends and bank holidays as required.

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; 20 free tickets a year for you, your family and friends to visit any of Merlin’s magical attractions, discounted travel to work, discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!

LEGOLAND Windsor Resort is an equal opportunities employer and will provide reasonable support to disabled applicants throughout the recruitment process. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please contact the Recruitment Team on jobs@legoland.co.uk.