Head Receptionist - Christchurch

Head Receptionist - Hoburne Christchurch

This is a fantastic opportunity to join our friendly team at Hoburne Park, our luxury Holiday Park in Christchurch, Dorset as Reception Team (Head).

At Hoburne Park we pride ourselves on achieving the highest standards at our holiday park, so our focus is on delivering a great experience to our guests whilst they are here.  We would love you to join our team if you have the skills and attributes we are looking for as Reception Team (Head).

The Reception Team (Head) will report directly to the Customer Experience Manager and will provide an efficient reception and administration service.  They will also undertake such operational duties as specified by the Customer Experience Manager.

Main Duties will include:

• Reception/office/administrative duties as directed
• Deal with all bookings, sales and function enquiries and administration
• Handle all reservation enquiries
• Preparation of arrival packs and check-in / check-out of holidaymakers
• Local membership enquiries and owners’ memberships
• Ensure reception facilities are kept in a clean safe condition and are open on time
• Manage all Reception staff reporting to you, maintain adequate staffing levels and administer Reception rotas
• Assist the Administration Manager in their duties and carry out any other reasonable duties as required and directed by Management.

The successful candidate should also possess the following attributes:

• A good telephone manner with excellent communication skills
• Able to demonstrate the highest level of customer service
• Self-motivated and have a positive attitude
• Able to work as part of a team or independently as required
• Able to remain calm under pressure and able to multi-task where necessary.

This is a full-time role working 40 hours per week, paying a salary of £19,000 pa. The nature of our business necessitates that successful applicant will be required to work some evenings, weekends and Bank Holidays.

The successful Reception Team (Head) will benefit from:

• Competitive pay
• Hoburne Team Card which includes 25% off Food and Drink
• Discounts on holidays
• Access to our leisure facilities on all our parks
• 30 working days holiday (pro-rata if part-time)

If you think you have the experience, skills and attributes we are looking for, please e-mail your C.V. and covering letter.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).  A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.