Personal Trainer - Part time - Weybridge

Personal Trainer - St George's Hill Lawn Tennis Club - Weybridge, Surrey

Part time

RESPONSIBLE TO: Fitness Manager

MAIN DUTIES:

The delivery of excellent service at the Club at all times and to ensure customer satisfaction and maximise retention of members. To conduct a variety of day to day operational duties involved in the smooth functioning of the facility.

MAIN RESPONSIBILITIES:

Customer Care

• Consult new members on their health and fitness goals and design an appropriate programme.
• Instruct them on the equipment, ensuring they are exercising safely and effectively.
• Be responsible for the on-going care of your own members.
• Review their progress and change their programme at required intervals.
• Follow up non-attendees to encourage more regular participation.
• Come up with/be involved with new ideas to promote members motivation and retention.

CORE EXPECTATTIONS

We expect all our staff to strive to:

• Maintain open and honest communication with our members and customers, both internal and external, at all times.
• Support each other, the teams and the members in everything that is done, and to recognise and develop each individual’s potential.
• Take complete ownership of their own actions and have pride in what they do.
• Deliver consistent high levels of service, quality and value in everything we do.
• Seek to always strive to provide that little bit extra, both for the Club, its members, and themselves.

Gym Floor Cover

• Maintain a presence on the gym floor.
• Remain approachable and visible at all times.
• When appropriate, chat to members while they are working out.
• Monitor and correct exercise intensity and techniques.

Gym Reception Area

• Greet customers with a smile and use their name.
• Respond fully to enquiries, whether in person, by phone, or by email.
• Ensure members utilise the Technogym system on each visit.
• Operate the front desk computer system – deal with inductions, appointments, studio bookings and enquiries.

Operations

• Ensure the presentation, cleanliness and hygiene of the Club is maintained to a high standard at all times.
• Complies with STGHLTC personnel policies and procedures and health and safety procedures
• To undertake any further duties as requested by the management