Serco Leisure

Bookings and Administration Apprentice

Serco Leisure
02 Oct 2019
30 Oct 2019
Job Type
Full Time

Job title: Bookings and Administration Apprentice



Location: Bisham Abbey – SL7 1RR



Salary: £7,909.20



Training to be provided: L2 Diploma in Business Administration, Functional Skills in English, Maths and ICT, as required.  No College attendance required. 



Reporting to the general manager, the bookings and administration apprentice will be supporting an effective and efficient on-site bookings administration function and support other administrative functions as required.



This is a full-time role over 39 hours per week. The working hours will be from Monday to Sunday with 5 days on 2 days off with 8-hour shifts and the hours being between 7:30am and 10:30pm. (10:30pm shift would not be a regular shift pattern rather for emergency reception cover only ie sickness and holiday)



On a day to day basis, the bookings and administration’s responsibilities will include (but are not limited to) the following:



  • Being pro-active and attentive, at all times, delivering high standard of customer service, when liaising with suppliers or clients.
  • Fulfilling requests for all enquiries both over the phone and online reservations.
  • Making bookings as required for community sports, onsite partners and corporate customers
  • Handle incoming calls in a professional manner, delivering the highest standard of customer service.
  • Updating invoice and accommodation sales tracker as required
  • Reception cover as required to support front of house team.
  • Raising booking forms & course information
  • Completing bookings weekly supplement 


    Entry Requirements: GCSEs Grades A* to E or 9 to 2 under the new grading system in Maths and English (or acceptable equivalent).


    You will also need to complete an on-line initial assessment, which will help us guide you to the most appropriate programme to meet your needs.
    Bisham Abbey are looking for candidates who have strong organisational and communication skills and can show a high degree of IT literacy.

    It is essential to be able to travel to Bisham Abbey on a daily basis.


    If the above sounds like you and you would like to work for a well-known establishment, please apply at the nearest convenience.



    Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.


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