Love providing great service and being part of uplifting moments? Take the next step in your career with us as a Guest Services Manager at Park Plaza Riverbank. Park Plaza is the ideal location for you to develop your skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our guest services manager you will be responsible for the smooth running of Guest Services and the Business Centre including, managing the switchboard, room service orders, Hotsos, and other systems in order to deliver the best guest experience possible

Your responsibilities:

• Provide inspirational service to our guests by being attentive to their needs, flexible and proactive.
• Ensure smooth running of the department on a day to day basis with effective communication internally and externally to the department with handover methods constantly monitored
• To have Full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos and Micros.
• To manage the Department and provide the strategy and direction required ensuring that the departmental objectives are met
• Ensure effective management of departmental costs, in line with budget
• Actively champion and promote guest satisfaction and share results and feedback regularly
• Ensure that all training needs are identified and appropriate measures are in place to develop the team

What we are looking for:

• Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
• Preferably a proven track record in a similar role in a hotel environment
• A leader who is passionate about engaging, inspiring and developing their team
• Someone who enjoys working in a fast paced environment while leading from the front
• Operational knowledge of Opera or similar system is preferred

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.  You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.