Group & Tours Reservation Coordinator - Holiday Inn Birmingham City Centre

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. In this role, you and your team will start our guest's journey with us, often having one of the first interactions they'll have when making their choice to stay in the area. You'll anticipate every detail to ensure a friction-free experience, ensuring all details taken are correct, accurate, and shared across other departments when needed.

You will be responsible with providing timely and professional group and individual reservations services and managing all related reservation functions including but not limited to; quoting, contracting, securing payments, inventory control, training, rate and extranet management and achieving monthly targets. You'll hold a strong relationship with individual guests, bookers, and agents, to support the hotel in being their venue of choice.

About you…

• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Confidence in handling customer complaints to ensure satisfaction levels are restored in the event something doesn't go to plan
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one's own time and that of the team

The Cairn Group’s Holiday Inn Birmingham City Centre is a modern hotel conveniently located near to the Birmingham New Street train station.
The hotel is within an easy walk of the great bars and restaurants found in the Arcadian complex, as well as both the Hippodrome and New Alexandra theatres, Birmingham’s China Town district, The Mailbox shopping centre and the Bullring commercial area.

Benefits:
IHG Staff Rate Scheme
IHG Friends & Family Rate
IHG Brand Training
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
'Cairn Academy' Training & Development Opportunities
Uniform
Cycle 2 work scheme*
(* Applies to positions above minimum wage)