Shift Manager - Rochester

Shift Manager - King’s Rochester Sports Centre

Rate of pay: £8.00 - £9.00 per hour depending on skill and experience.

Responsible to: The Sports Centre Manager

Overview

King’s Rochester Sports Centre is a dual use facility ran for the local community in partnership with the King’s School Rochester.  The facilities include a 5 court Sports Hall, Seven Tennis Courts, a Gym and Functional Fitness Studio and a Bar & Function room.

Primary purpose of job:

Reporting to the Sports Centre Manager, the successful candidate will be responsible for day to day operation of the centre including health and safety, customer care, financial procedures and managing a small team.  The post includes evenings and weekend working 30 hours per week on a rota basis.  You will perform gym inductions & teach exercise classes on a regular basis when on shift.

Person Specification:

We are seeking a shift manager to join the team who is truly enthusiastic about Sports and Leisure. You will have an excellent understanding of the customer experience and how your role is vital to guaranteeing this.  You will be able to work autonomously towards pre-defined goals and lead by example with your motivation towards achieving these goals.   We are looking for someone who can recognise opportunities and develop key areas of the business to maximise local community usage.

Duties and Responsibilities:

The responsibilities of this role include (but are not limited to):

• Act as Shift Manager as the rota dictates.
• Ensuring a welcoming front of house presence is delivered at all times, and undertake as necessary all front of house duties, including, answering calls, taking bookings and handling enquiries. To be responsible for these tasks, whilst maintaining efficient and accurate operation of the computer based booked system, EZ Runner.
• Assuming responsibility for centre operations on a shift rotation basis, including key holding, opening and/or closing the centre, whilst adhering to company procedures and checklists.
• Undertaking fitness instruction, reception and /or membership sales, as required.
• Cash reconciliation and banking duties.
• Assisting in the development and management of a well-balanced activity and event programme.
• Carrying out relevant and required health and safety checks.
• Delivering induction, training, appraisals, development and performance management of all casual staff where required.
• Establish and maintain excellent relationships with our customers and potential customers.
• Deal with complaints in line with the Company Complaints Procedure.
• Cleaning and maintenance is essential and must be completed in line with the checklists for the site to ensure the high and consistent level at all times.
• Complete set ups for all activity use, ensuring smooth running and timeliness of all operations.
• Continual interaction with members and maintaining a club presence whilst on shift, remaining proactive and anticipating issues before they arise. 
• Take ownership of member feedback to resolve any problems through Sports Centre Manager.
• Person in charge for any Emergency situation; including First Aid requirements Fire Evacuations etc.
• Be the finest ambassador of King’s Rochester Sports Centre at all times. Consistently role-model the highest standards of behaviour to other employees.
• Other tasks which will be split around the team with Stock ordering and counting, Direct Debit Processing, maintenance, functions and catering, amongst others.
• Attend training and meetings as requested by the Sports Centre Manager

Your commitment:

This is a part time role working 30 hours per week, 5 days out of 7. Flexibility is required to meet the needs of the business. The successful candidate will need to be available for the full complexity of shifts, which are on a rolling rota basis.

What we can’t live without:

Friendly & approachable, we’re looking for someone with a hands on approach who can work well under pressure.

Qualifications:

Essential  

• GCSE in English and Maths (or equivalent)

Desirable

• Hold at least a Level 2 Fitness Qualification (REPs accredited)
• First Aid at Work certificate

Experience:

Essential

• Previous experience in a Sports Centre (or related customer industry)
• Understanding of Health & Safety and COSHH
• Use of IT systems including Excel and Word.

Desirable

• Experience of leading a team
• Experience working in a catering facility
• Experience working in a sales environment

Skills and Abilities:

Essential

• Enthusiasm to work in the sport and leisure industry
• Excellent Customer service awareness
• Good organisational skills
• Excellent communication skills including the ability influence and persuade.

King’s Rochester Sports Centre is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo appropriate child protection screening, including checks with the past employers and the Disclosure and Barring Service.

Method of Application

To apply for this position please complete an application form and return to Mike Malone, Sports Centre Manager, King’s Rochester Sports Centre, 601 Maidstone Road, Rochester, Kent or by email.