Assistant Cast Iron Bar and Grill Manager - Warwickshire

Posting Date Aug 14, 2019
Job Number 19112247
Job Category Food and Beverage & Culinary
Location Forest of Arden Marriott Hotel & Country Club, Maxstoke Lane, Warwickshire, Warwickshire, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us An exciting opportunity to start your career journey with MarriottHotel's.Come and join ourCast Iron Bar & Grill team at thefour starMarriott Forest of Ardenand develop yourcareer while providinga professional and energetic service to our members and hotel guests.

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In return the Forest of Arden offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.

The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located betweenSolihull and Coventry with easy access to the M6, M42 and M40 andjust four miles from Birmingham NEC, Airport and International Train Station.

This elegant Marriott Hotel is one of the top UK Leisure destinations withtwo golf courses including our championship Arden course and a driving range and the Golf academy.The Forest of Arden also offers outdoor tennis courts,a fully equipped fitness centre and our relaxingCedarwood Spa with 8 treatment rooms.

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JOB SUMMARY

Entry level management position that is responsible for the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

- 4 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

Handles employee questions and concerns.

Monitors employees to ensure performance expectations are met.

Provides feedback to employees based on observation of service behaviors.

Assists in supervising daily shift operations.

Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

Ensures all employees have proper supplies, equipment and uniforms.

Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

Ensures compliance with all restaurant policies, standards and procedures.

Monitors alcohol beverage service in compliance with local laws.

Manages to achieve or exceed budgeted goals.

Performs all duties of restaurant employees and related departments as necessary.

Opens and closes restaurant shifts.

Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints, seeking assistance from supervisor as necessary.

Strives to improve service performance.

Sets a positive example for guest relations.

Assists in the review of comment cards and guest satisfaction results with employees.

Meets and greets guests.

Conducting Human Resource Activities

Supervises on-going training initiatives.

Uses all available on the job training tools for employees.

Communicates performance expectations in accordance with job descriptions for each position.

Coaches and counsels employees regarding performance on an on-going basis.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.