Team Member - Leeds

Team Member - Iconinc Leeds

Iconinc is a luxury student accommodation situated in Leeds and Liverpool. We have an exciting opportunity for a Team Member to join our Leeds Sites. This permanent position is well suited to an individual that is looking to advance their career in customer service and gain experience in lettings, sales and 5 star customer service.

The Role

The Team Member is responsible for the day to day running of the site; this can range from managing administration tasks, to dealing with tenant queries.

Key Responsibilities:

• Dealing with tenant queries throughout their tenancy.
• Responsible for storing and issuing tenants post.
• Monitor the security of the building throughout shifts.
• Tenancy administration.
• Stock management, ensuring it is replenished and rotated.
• Managing the Grab & Go facilities including; the presentation and tidiness of breakfasts.
• Managing maintenance issues.
• Administrative tasks.
• Upselling bundles and add-ons to tenants.

Requirements:

• Excellent customer service and time management skills.
• Ability to work on own initiative.
• Excellent prioritising skills.
• Strong IT Skills.
• Basic financial knowledge.
• Customer focused.
• Excellent attention to detail.
• Previous experience in a similar role such as guest relations or hotel experience is essential.
• Flexible and adaptable.

Other Requirements:

Please only apply for this position if you have experience within a similar role and very high levels of customer service.

Please be aware this role is based at The Glassworks (Cardigan Road) but you may have to work from  The Edge (Burley Road) from time to time.

Hours: You will work an average of 37.5 hours per week.

Salary: Competitive

Shift Pattern

Week 1

Monday – Friday (6:30 -13:30 or 12:30-19:30)

Week 2

Monday – Friday (6:30 -13:30 or 12:30-19:30) with 1 day off

Saturday or Sunday (7am – 7pm)

Salary: £9 per hour.

If you are interests you please send us your CV!