Operations Security Supervisor

Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom

At Warwick Castle – one of Merlin Entertainment’s most unique brands – we’ve drawn on more than 1,100 years of electrifying history to create a day out like no other!

 

We are currently recruiting Operations Security Supervisor to work within the Operations Security Team.  This is a physical and varied role that will require proven customer service, time management, task ownership and the ability to think on your feet.

 

The role is covered by a team over a 24 hour period and involves outdoor and office based tasks. As a team you must ensure the security and Health and safety of the site, assets, staff and guests at all times in adherence with all Castle daily and incident management policies and procedures. Leading by example, to ensure the delivery of exceptional customer service and interaction with staff and guests; working closely with the management team to ensure best practise both internally and externally.

 

The key objectives of the role include but are not limited to:

•  To lock and unlock the castle site ensuring the security and health and safety of the site, assets, staff and guests at all times.
•  Management of keys, gate codes, alarm and audit systems.
• To carry out physical and CCTV patrols throughout the shift.
• To carry out guest bag searches daily and staff searches as required.
•  To offer security assistance with cash handling/movement.
• To carry out the Security role as required for all emergency situations.
• To act as a central point for all Security based queries.
• To ensure that all tasks are completed as per the department standard operating procedures.
•  To provide a security presence that acts as a visual deterrent, observe and note details of any suspicious activity
•  To work with the department management team and build excellent internal and external customer relations.
•   Be the voice of the business and ensure both department standards and Warwick Castle and Merlin Entertainments brand values are upheld at all times.
•  Support on-going staff development
•  Regular 1 2 1 meetings with team members

  

Skills required

• People management experience
• Strong communication skills both verbal and written
• Proven experience in a security role
• SIA door supervisor licence desirable  

 

This is a permanent position with a 12 hour shift pattern, including weekends, nights and bank holidays. Flexibility is therefore essential.

 

Alongside a competitive salary and 28 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Life Assurance, 25% discount in our retail shops and restaurants, 40% online lego discount and much more!

 

About Merlin

MERLIN ENTERTAINMENTS is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, eleven hotels and three holiday villages in 23 countries, across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million visitors worldwide, through its iconic global and local brands – including Madame Tussauds, SEA LIFE, LEGOLAND and the Coca-Cola London Eye - and the commitment and passion of its managers and 29,000 employees.