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Outlet Supervisor - London

Employer
Holiday Inn Kensington High Street
Location
Kensington, London
Salary
Competitive
Closing date
17 Oct 2019

Job Details

Outlet Supervisor - Conference & Banqueting - Holiday Inn - Kensington

Department: F&B Outlet – Conference & Banqueting

Reports to:   Ass Outlet Manager C&B /Outlet Manager C&B

Job overview

To provide a consistent professional approach to all customers through the highest standards of product and service. To actively contribute to meeting and exceeding sales targets and profit margins.

Duties and responsibilities

Sales and Revenue:

  • To promote sales awareness at all times throughout the Team
  • To ensure all revenue is ‘captured’ through effective and efficient accounting methods within the department
  • To ensure all Team members are able to up-sell the hotels products and services

Costs and efficiency:

  • To minimise wastage at all opportunities
  • Time and manpower are appropriately allocated to planned work routines optimising efficiency and productivity
  • To actively promote an energy efficient culture throughout the department
  • All departmental resources are monitored and controlled in line with departmental objectives

Customer relations:

  • To liaise positively with the guest ensuring all their needs and requirements are met
  • To ensure product knowledge on Hotel products and services is up-to-date at all times
  • To respond in a pro-active manner to guest feedback for positive and negative comments
  • To feedback to the sales teams in a constructive manner for service improvements
  • To ensure personal and Team presentation is of the highest standards at all times to project a professional image to customers
  • To support the Manager with a system of Quality Standards to ensure the Team is providing a consistent approach to customer service within the department

Operational requirements:

  • To prepare conference and banqueting rooms as required to the correct standard
  • To ensure all equipment is correctly installed and in good working order
  • To adhere to all Health and Safety Requirements as required by the Hotel
  • To be responsible to the prompt and efficient delivery of refreshments and meals as required by the customer
  • To ensure the cleanliness of the department is maintained through the allocation of the duties and cleaning rosters
  • To be responsible for the set-up, running and clearing of an event as required.
  • To serve at private dinner functions
  • To adhere to the requirements of the Data Protection Act at all times
  • Computerised and manual storage systems are maintained in line with the Hotel procedures
  • To adhere to all the requirements under the Food Hygiene and Liquor Regulations
  • To ensure all maintenance issues are reported according to the Hotel procedures
  • To undertake tasks in other departments when required

Team Requirements

  • To allocate tasks within the shift to ensure all operational requirements are met
  • To maintain regular and effective communication within the Team by attending daily briefing sessions and departmental meetings as required
  • To identify training needs throughout the department communicating with the Manager to meet the training need
  • To provide coaching and on-the-job training as identified, especially for new employees
  • To create an environment which promotes employee morale and encourages the Team to have high levels of productivity
  • To ensure all Hotel personnel policies and procedures, and employment law are observed at all times

Performance Indicators

  • Customer Feedback ( VV)
  • Complaints and Compliments
  • Completion of tasks on shift
  • Team feedback
  • 1:1 with Manager

Company

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