New opportunity not to be missed! 

The Haulfryn Group has a fantastic opportunity for a full time Membership Sales Consultant to join our prestigious and exclusive Holiday Leisure & Spa Resort at Finlake near Exeter, Devon. Finlake is our Flagship Resort with a customer base that expect nothing but the best and we need an exceptional Membership Consultant to join our team.

Finlake Resort is part of the Haulfryn Group, which is one of the UK's largest owners of luxurious holiday and residential parks celebrating over 80 years as a successful family owned British company. We are synonymous with quality, exclusivity and luxury. Renowned as 'the home of prestigious Holiday Homes', Residential Homes and Holidays, Haulfryn enjoys a venerable reputation. We have gone from strength to strength in recent years, with an investment of over £30 million in to our parks, most recently with a £20 million pound investment at Finlake that makes it one of the most desirable Resort locations in the UK.

Job Purpose:

To inspire and welcome potential new members in to our Spa & Leisure clubs, achieving sales targets individually and as a team, while enhancing the member experience.

Responsibilities:

• Communicate accurate information to prospective members regarding the Spa & Club facilities, prices and memberships terms and conditions, in a timely manner to achieve set sales targets.
• To be professional at all times and to operate with integrity ensuring all ways of working, brand standards and policies are fully understood and adhered too.
• All tours are tailored to the prospective members using the trained sales skills.
• Deliver excellent customer service, including the prospects journey and member experience, ensuring value for money and member retention is maximised.
• To become an expert of your Spa & Leisure facilities, events and promotions.
• Self-motivated team player, committed to demonstrating a positive attitude.
• To be flexible to work a variety of shifts to accommodate the business requirements.

Key Performance Indicators:

• Achieve individual new member sales targets, team targets and company targets.
• Participate in a weekly one-to-one with the Sales Manager.
• Ensure consistent delivery of Challenger is maintained at all times through Mystery Shops, and assessments.
• Contribution to the overall Spa & Leisure clubs performance.
• Achieving compliance against all company audits.

Desired Skills and Experience:

• Genuine passion when engaging with colleagues, prospects and members.
• Experience of working within a team environment.
• Passionate about delivering excellent customer service
• Self-Motivated with excellent planning, organisational and strong communication skills.
• Ability to be an enthusiastic team player as well as having drive and determination to exceed personal targets and aspire for club growth.
• Thirst for knowledge and genuine passion to share experiences, insight and best practise with all those around you.

Benefits we can offer you (non contractual)

• Massively discounted holidays on our holiday parks
• On-line discount scheme to many high street and leisure outlets
• Pension Scheme
• Employee Assistance Programme
• 30 days holiday (including Bank Holiday allowance)
• Discount on park
• Free Resort membership for employees

Full time position, 40hrs over 5 days, including weekends, evenings and Bank Holidays

Apply now to be part of our team!

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. 

NO AGENCIES

Key words: Sales, Memberships, Spa, Leisure, Consultant, communication