Spa Therapist - New Milton

Aim of the role

Provide exceptional treatments to all guests and members ensuring smooth operation, record keeping, and client well-being. Giving continuous and consistently high standards.

Responsibilities

• To be passionate and take pride in carrying out all treatments to the required standard and as booked by Reception.
• To work within the time guidelines of each treatment ensuring that the highest standard of client care is practised.
• To behave in a discreet, respectful and confidential manner.
• To be confident in ensuring that product knowledge is well known and that the client's time is educative, therapeutic, and relaxing.
• To be confident in greeting the client warmly and by their name, show them to the therapy room and indicate where everything is, ensuring the highest client care is given out at all times.
• To be passionate and knowledgeable on all facilities, products, and treatments offered with in the Spa, informing the client of availability when requested.
• To take pride in ensuring that high standards of cleanliness and tidiness are adhered to in the treatment rooms and grooming lounge at all times.
• To be confident in upselling the products during the treatments and ensure that the client receives your enthusiasm and knowledge.
• To be flexible if colleagues need help within other areas of the Spa i.e. Reception, Pool Bar, Changing Rooms, understanding teamwork and flexibility.
• To take ownership and be responsible for replenishing towels in the treatment rooms and taking the dirty towels to the laundry.
• To be passionate about attending any necessary training courses in-house or external.
• All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
• To ensure that Company Policies are followed at all times.