Marriott Hotels

Restaurant Supervisor - Leeds

Location
Leeds, West Yorkshire
Salary
Competitive for every hour worked, staff meals, leisure membership & global hotel discount program
Posted
13 Sep 2019
Closes
24 Sep 2019
Ref
19127955
Job Type
Full Time
Restaurant Supervisor - Leeds

Posting Date Sep 12, 2019
Job Number 19127955
Job Category Food and Beverage & Culinary
Location Leeds Marriott Hotel, 4 Trevelyan Square, Leeds, West Yorkshire, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.


POSITION SUMMARY

Ensure staff is workingtogether as a team to ensure optimum service and that guest needs are met.Inspect grooming and attire of staff, and rectify any deficiencies. Completeopening and closing duties including setting up necessary supplies and tools,cleaning all equipment and areas, locking doors, etc. Inspect storage areas fororganization, use of FIFO, and cleanliness. Complete scheduled inventories andstock and requisition necessary supplies. Monitor dining rooms for seating availability,service, safety, and well being of guests. Complete work orders for maintenancerepairs. Obtain assigned bank and ensure accuracy of contracted monies,obtaining change required for expected business level, and keeping bank secureat all times. Communicate last call at designated closing time. Communicatewith guests, other employees, and/or departments to ensure guest needs are met

Assist management inhiring, training, scheduling, evaluating, counseling, disciplining, andmotivating and coaching employees; and serve as a role model and first point ofcontact of the Guarantee of Fair Treatment/Open Door Policy process. Follow allcompany and safety and security policies and procedures; report accidents,injuries, and unsafe work conditions to manager; and complete safety trainingand certifications. Ensure uniform and personal appearances are clean andprofessional, maintain confidentiality of proprietary information, and protectcompany assets. Welcome and acknowledge all guests according to companystandards, anticipate and address guests' service needs, assist individualswith disabilities, and thank guests with genuine appreciation. Speak withothers using clear and professional language. Develop and maintain positiveworking relationships with others, support team to reach common goals, andlisten and respond appropriately to the concerns of other employees. Ensureadherence to quality expectations and standards; and identify, recommend,develop, and implement new ways to increase organizational efficiency,productivity, quality, safety, and/or cost-savings. Read and visually verifyinformation in a variety of formats (e.g., small print). Visually inspecttools, equipment, or machines (e.g., to identify defects). Stand, sit, or walkfor an extended period of time or for an entire work shift. Move, lift, carry,push, pull, and place objects weighing less than or equal to 50 pounds withoutassistance. Grasp, turn, and manipulate objects of varying size and weight,requiring fine motor skills and hand-eye coordination. Move through narrow,confined, or elevated spaces. Move up and down stairs and/or service ramps.Reach overhead and below the knees, including bending, twisting, pulling, andstooping. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Safety and Security

Report work related accidents, or other injuries immediately uponoccurrence to manager/supervisor.

Follow company and department safety and security policies andprocedures to ensure a clean, safe, and secure environment.

Identify and correct unsafe work procedures or conditions and/orreport them to management and security/safety personnel.

Follow property specific procedures for handling emergencysituations (e.g., evacuations, medical emergencies, natural disasters).

Follow policies and procedures for the safe operation and storage oftools, equipment, and machines.

Complete appropriate safety training and certifications to performwork tasks.

Maintain awareness of undesirable persons on property premises.

Use proper equipment, wear appropriate personal protective clothing(PPE), and employ correct lifting procedures, as necessary, to avoid injury.

Policies and Procedures

Follow company and department policies and procedures.

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform, nametags, and personal appearance are clean,hygienic, professional and in compliance with company policies and procedures.

Protect company tools, equipment, machines, or other assets inaccordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests' service needs in a professional, positive, andtimely manner.

Assist other employees to ensure proper coverage and prompt guestservice.

Welcome and acknowledge each and every guest with a smile, eyecontact, and a friendly verbal greeting, using the guest's name when possible.

Anticipate guests' service needs, including asking questions ofguests to better understand their needs and watching/listening to guestpreferences and acting on them whenever possible.

Actively listen and respond positively to guest questions, concerns,and requests using brand or property specific process (e.g., LEARN, PLEASED,Guest Response, LEAP) to resolve issues, delight, and build trust.

Thank guests with genuine appreciation and provide a fond farewell.

Engage guests in conversation regarding their stay, propertyservices, and area attractions/offerings.

Provide assistance to individuals with disabilities, includingassisting visually, hearing, or physically-impaired individuals withinguidelines (e.g., escorting them when requested, using words to explainactions, writing directions on paper, moving objects out of the way, oroffering access to Braille or TDD phones).

Communication

Speak to guests and co-workers using clear, appropriate andprofessional language.

Provide assistance to coworkers, ensuring they understand theirtasks.

Talk with and listen to other employees to effectively exchangeinformation.

Answer telephones using appropriate etiquette including answeringthe phone within 3 rings, answering with a smile in one's voice, using thecallers' name, transferring calls to appropriate person/department, requestingpermission before placing the caller on hold, taking and relaying messages, andallowing the caller to end the call.

Discuss work topics, activities, or problems with coworkers,supervisors, or managers discreetly and quietly, avoiding public areas of theproperty.

Prepare and review written documents (e.g., daily logs, businessletters, memoranda, reports), including proofreading and editing writteninformation to ensure accuracy and completeness.

Exchange information with other employees using electronic devices(e.g., pagers and two-way radios, email).

Assists Management

Serve as a departmental role model or mentor by working alongsideemployees to perform technical or functional job duties.

Assign and ensure work tasks are completed on time and that theymeet appropriate quality standards.

Ensure that hourly employees are trained on company core values, jobroles, responsibilities, and technical and service aspects of the job.

Ensure employee compliance with company standards and policies andexternal regulations (e.g., safety, OSHA, department-specific procedures suchas food standards).

Encourage and motivate employees to perform their best, takeresponsibility for tasks and assignments, make decisions and provide input onpossible improvements.

Assist management to ensure that hourly employees have the necessaryresources to effectively perform their jobs (e.g., supplies, equipment, andinventory).

Assist management in establishing and communicating goals,performance expectations, timetables and deadlines for shift or departmentaloperations to hourly employees and ensure that they are understood.

Listen to hourly employees' suggestions for improving how work isdone and how guests are served, gaining management support as needed to actupon suggestions.

Coordinate tasks and work with other departments to ensure that thedepartment runs efficiently.

Collaborate with management to develop and carry-out ideas andprocedures, and set goals to continuously improve department performance aroundguest and employee satisfaction scores.

Coach and develop employees (e.g., create expectations for continualimprovement, provide challenging tasks and assignments, hold developmentdiscussions, and construct and execute development plans).

Collaborate with management to formally recognize hourly employees'performance contributions.

Serve as hourly employees' first point of contact as part of theGuarantee of Fair Treatment/Open Door Policy process.

Ensure staff is working together as a team to ensure optimum serviceto guests.

Communicate with guests, other employees, or departments to ensureguest needs are met.

Inspect grooming and attire of staff, and rectify any deficiencies.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact,respect, diplomacy, and confidentiality.

Develop and maintain positive and productive working relationshipswith other employees and departments.

Partner with and assist others to promote an environment of teamworkand achieve common goals.

Actively listen to and consider the concerns of other employees,responding appropriately and effectively.

Quality Assurance/QualityImprovement

Comply with quality assurance expectations and standards.

Monitor the performance of others to ensure adherence to qualityexpectations and standards.

Identify and recommend new ideas, technologies, or processes toincrease organizational efficiency, productivity, quality, safety, and/or cost-savings.

Physical Tasks

Read and visually verify information in a variety of formats (e.g.,small print).

Visually inspect tools, equipment, or machines (e.g., to identifydefects).

Stand, sit, or walk for an extended period of time or for an entirework shift.

Move, lift, carry, push, pull, and place objects weighing less than orequal to 50 pounds without assistance.

Grasp, turn, and manipulate objects of varying size and weight,requiring fine motor skills and hand-eye coordination.

Move through narrow, confined, or elevated spaces.

Move up and down stairs and/or service ramps.

Reach overhead and below the knees, including bending, twisting,pulling, and stooping.

General Food and BeverageServices

Report any employee, guest, and/or vendor incidents and accidents tomanagement and Loss Prevention at the time of the incident and/or accident.

Maintain cleanliness of work areas throughout the day, practicingclean-as-you-go procedures.

Assist your and other departments when needed to ensure optimumservice to guests.

Document any and all guest and employee incidents/accidents formanagement follow up.

Inspect storage areas for organization, use of FIFO, and cleanlinessand rectify any deficiencies.

Notify management of maintenance repairs issues.

Complete work orders for maintenance repairs and submit toEngineering, or contact Engineering directly for urgent repairs.

Follow property key policies, including checking out and returningkeys to appropriate departments.

Complete scheduled inventories (e.g., opening inventory) ofsupplies, food, and liquor to check stock and requisition necessary supplies.

Monitor dining rooms for seating availability, service, safety, andwell being of guests.

Communicate information to manager/supervisor by documentingpertinent information in appropriate department logbook.

Opening

Complete opening duties including setting up necessary supplies andtools, including bank, and ensuring work area is clean and everything is inworking order.

Greeting and Seating

Thank every guest upon departure, invite them to return, and wishthem a fond farewell.

Closing

Complete closing duties, including storing all reusable goods,breaking down goods, cleaning all equipment and areas, returning equipment toproper locations, locking refrigerators, restocking items, turning off lights,locking doors, and completing daily cleaning checklist.

Secure liquors, beers, wines, coolers, cabinets, and storage areas.

Complete closing duties, including storing all reusable goods,breaking down goods, cleaning all equipment and areas, returning equipment toproper locations, locking refrigerators, restocking items, turning off lights,locking doors, and completing daily cleaning checklist

Cash/Bank Handling

Obtain assigned bank and ensure accuracy of contracted monies,obtaining change required for expected business level, and keeping bank secureat all times.

Follow property control audit standards and cash handling procedures(e.g., blind drops).

Bartending

Follow all state and local laws for serving alcohol responsibly(e.g., last call times).

Document and communicate any incidents/accidents immediately tomanagement and Loss Prevention during shift or event.

Requisition all necessary supplies, specifically bottle-for-bottleliquor restock, transporting supplies from storeroom to bar set-up area asrequired.

Communicate last call at designated closing time to guests, banquetmanager/supervisor, night MOD (manager on duty), and/or servers.

Stock and Supplies

Check quality and quantity of all stock and supplies usingchecklist.

CRITICAL COMPETENCIES

Analytical Skills

Arithmetic Computation

Problem Solving

Decision-Making

Learning

Computer Skills

Interpersonal Skills

Customer Service Orientation

Interpersonal Skills

Team Work

Diversity Relations

Negotiating

Influence

Communications

Communication

Listening

English Language Proficiency

Applied Reading

Form, Report, and Log Completion

Telephone Etiquette Skills

Writing

Personal Attributes

Integrity

Positive Demeanor

Stress Tolerance

Dependability

Adaptability/Flexibility

Presentation

Initiative

Safety Orientation

Information Retention

Organization

Multi-Tasking

Time Management

Detail Orientation

Planning and Organizing

Assists Management

Delegating and Directing

Resolving Conflict

Team Building

Coaching and Developing

Bar

Beverage Knowledge

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 2 years of related work experience

Supervisory Experience

At least 2 years of supervisory experience

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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