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Function & Events Supervisor - Lavenham

Employer
The Hotel Folk
Location
Lavenham, Suffolk
Salary
Competitive
Closing date
20 Sep 2019

Function & Events Supervisor - The Swan at Lavenham Hotel and Spa - Suffolk

Full-time, Permanent

The Hotel Folk are looking to recruit a motivated Function & Events Supervisor to work at The Swan at Lavenham Hotel & Spa.

Benefits of Working for The Hotel Folk:

  • Free Golf at our Thorpeness Golf Club
  • 50% off Treatments & Products at our Weavers' House Spa
  • 50% off in all our Restaurants
  • Free meals when on duty
  • B&B in any of our hotels for only £35prpn
  • Employee Assistance Programme
  • Simply Health – health benefit scheme
  • EdenRed – employee rewards scheme
  • Free car parking
  • Competitive salary
  • 28 days annual leave increasing with service
  • Company pension scheme
  • Training & Developments Opportunities

Overall Job Purpose:

  • To assist the Food and Beverage Manager in the running of all food and beverage services for all functions and events.
  • To manage, motivate and support the team, optimising all opportunities to increase guest expectation.

Main Responsibilities:

  • Ensure that all operating and service standards are achieved and maintained.
  • Ensure that all staff are fully trained and competent within their job role.
  • Monitor quality and service standards taking corrective action whenever necessary.
  • Produce procedures manuals and information to ensure that staff work consistently and that their knowledge is kept up-to-date.
  • Undertake duty management responsibilities on a rota basis.
  • Encourage team members to increase sales by ensuring that they know how to add on sales and that they have up-to-date product knowledge.

Key Performance Measures:

  • Budgeted functions and events revenues are achieved.
  • Guest comments/feedback.

Special Requirements:

  • Keep own skills and knowledge up-to-date.
  • Be able to work flexibly – working shifts, weekends and bank holidays on a rota basis.

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