KAL Leisure Trust

Operations Manager - Huddersfield

Huddersfield, West Yorkshire
11 Sep 2019
12 Sep 2019
Job Type
Full Time

Operations Manager - Climb Huddersfield

Kirklees Active Leisure is pleased to advertise this vacancy on behalf of Climb Huddersfield.

Climb Huddersfield will be a friendly and welcoming climbing and bouldering facility for all! Located within Huddersfield Leisure Centre, it's a modern, purpose-built climbing facility with bouldering, lead, top rope and auto-belays.

As a new business, we are looking for people who are motivated and able to offer a wide range of skills. There will be opportunities to be involved in all aspects of the business, and training is available.  We offer flexible working, a range of benefits including free climbing, discounts on equipment, and all the roles are available on a job-share basis for the right candidate

The role of Operations Manager is a key role within the new business and the post-holder will oversee the day-to-day operations of the centre, providing a reference point regarding the management of daily activities for staff and customers, while ensuring that health & safety procedures are followed, and customer service standards are high.

The post-holder will be responsible for the line management of the Duty Manager & Instructors.

The key areas that this role will focus on are:

Customer Service Management
Health & Safety Management
Line Management
Sales / Marketing Management

The ideal candidate will be:

  • An inspiring Leader - works co-operatively, takes ownership, mentors and guides colleagues
  • Able to deal with operational problems as and when they arise
  • The ability to supervise, motivate, train and develop staff
  • Have good communication skills - confident, articulate and effective in dealing with customers and staff
  • Clear Customer service focus
  • The ability to work as part of a team
  • Good knowledge of climbing wall industry trends
  • IT skills
  • CWI/RCI essential preferably with lead module
  • Previous experience of working in a climbing centre or outdoor centre
  • Experience of maintaining facilities to operational standards whether by own direct input or using external contractors
  • Willingness to work unsociable hours including weekends

To apply for this role click ' Apply Now' to view the Job Description for this role and e-mail your CV / Covering Letter.

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