Head Receptionist - Gaucho Hampstead

Gaucho are looking for an enthusiastic and experienced Head Receptionist to join Gaucho Hampstead! The ideal candidate will be passionate and want to grow within a busy, high end environment. They will demonstrate personality and warmth towards guests, and be a Gaucho ambassador. We are looking for someone with previous Head Receptionist experience, and experience managing a team.

Proudly situated in the Hampstead Village community, with its quaint alleyways and perfectly preserved Georgian buildings, Gaucho Hampstead is a neighbourhood retreat in North London. A stone’s throw from Hampstead Heath, our welcoming and contemporary interiors are the perfect place to enjoy a relaxed lunch, an after school treat or you can join us with the whole family on a Sunday for one of our legendary roasts.

One of our favourite features of the restaurant is our stunning, courtyard terrace with a traditional ‘Asado’ fire pit – where we barbeque in the summer and snuggle with blankets in the winter.

For all you Hampstead dog walkers, four legged friends are always welcome for when you are snout and about.

Key responsibilities

• To work with or develop suitable strategies & reservation that optimise restaurant capacity
• To regularly review adherence to all agreed systems and correct where necessary
• Floor plan and section management with recordable history of section allocation
• Allocate tasks to members of the team adjusting according to service requirements
• Collation of guest database through accurate records and database systems
• Staffing Levels managed including costed rotas, holiday management and productivity management
• To understand and pro-actively work towards all cover growth targets for the business

Requirements

• Previous experience as a Head/Senior Receptionist
• Enthusiasm for hospitality, and a fast-paced working environment
• A warm and hospitable personality
• Strong leadership skills

Training and benefits
• Training in the Gaucho academy
• Career development and training