Night Auditor - Liverpool
Night Auditor - Full Time - Liverpool
Posting Date Sep 06, 2019
Job Number 19114351
Job Category Rooms and Guest Services Operations
Location Liverpool Marriott Hotel City Centre, One Queens Square, Liverpool, Merseyside, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Job SummarySet up of any rooms that are requested to the company brand standardsCompletion of security clock rounds
Checking in and out of guests
Preparation of food and drink as requested by guests
Ensuring public areas are free of dirty crocker, trays and glasses
Ensuring that any late arrival guests are dealt with in a professional manner and roomed effectively
Any additional tasks delegated by the Night Manager/Duty Manager
Liaise closely with the security team in order to maintain a safe environment
Deliver any room service as ordered by our guests
To deliver newspapers on a daily basis as previously ordered by hotel guests
To ensure that any guests within the hotel are dealt with quickly and efficiently.
Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking
procedures are followed along with all local and Marriott policies and procedures.
Complete any extra tasks delegated by the Front Office Manager/ Supervisor team.
. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standardsMarriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.