Spa Membership Manager - Hampshire

Aim of the role

To retain current memberships and increase new membership to the health club.

Responsibilities:

• To be confident in arranging trials, meet and greet guests and complete full show around and explanation of health club facilities and equipment.
• Follow up on leads and convert in to a membership sale.
• To be respectful and complete quarterly membership courtesy calls to current members to maintain relationships & general knowledge of the members
• Take pride in understanding and know members expectations to ensure we remain on the front foot and help prevent issues.
• To be confident and predict forecast renewals and ensure members are communicated to with prices and any increases.
• Ensure membership records are kept up to date, send renewal letters, chase any outstanding payments, and perform payment direct debit runs.
• Generate and report monthly statistics and present findings to Spa Director.
• Email monthly membership E'blast to members updating them of general spa news.
• Handle any membership complaints and follow up with member on a timely basis showing integrity.
• Achieve monthly membership targets & give updates of progress.
• Effectively communicate with sales and marketing team to promote & advertise the spa and ensure accuracy of promotions and offers.
• All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
• Ensure that Company Policies are followed at all times.