Customer Experience Auditor - South
- Employer
- School Lettings Solutions
- Location
- South East England
- Salary
- Competitive
- Closing date
- 18 Sep 2019
View more
- Sector
- Financial & Support jobs, Auditor, Travel & Culture, Administration & Support
- Job Type
- Full Time
Job Details
Customer Experience Auditor
Job Purpose
The role of Customer Experience Auditor is about embedding and executing a systematic and disciplined
audit of our Customer Journey, driving positive change and impact.
Responsibilities:
Execute and control the full audit process for the online and offline customer experience
Will not compromise on the delivery of a 5 star experience for customers' by training, auditing and
guiding teams to demonstrate what good looks like
Document, process and prepare audit findings to determine internal audit scope to create a
culture of continuous improvement
Create, analyse and evaluate reports and data to create actionable insights
Prepare and present reports that reflect audit results
Act as an objective source of independent advice to ensure validity, legality and goal achievement
Identify operational efficiencies and cost savings across the business
Maintain open communication with management
Conduct follow up audits to monitor management's interventions
Ensure the company achieves the appropriate Health and Safety standards
Knowledge, Skills, and Abilities
Effective project management skills, including managing time, developing a work plan, taking
initiative, and analysing data
Effective oral and written communication skills
Effective interpersonal and organisational skills
Intermediate computer skills, particularly Microsoft Office (Word, Excel, PowerPoint) and
recognises when to use data analytics
Ability to work in a team environment as an individual contributor or independently with self
confidence
Ability to adapt to changing demands, multi-task, and manage competing priorities
Basic understanding of risk management, internal controls, and governance
Must demonstrate behaviours consistent with the Company's values
Role Details
Two roles available (North & South)
Salary depending on experience
Car Allowance
Flexible working
Evenings and weekends required
Company
Company Background
SLS was created by Paul Andrews and Scott Warrington who together have over 16 years experience of managing facilities and delivering community programmes on behalf of schools and academies.
The aim was simple – to allow schools to make more of their facilities and help provide local communities with access to high quality sport, education and leisure opportunities on school sites. Partnership, quality and innovation are three key aspects of our work and we are passionate and proud to be involved in improving and developing communities with our partner schools.
- Mini-site
- School Lettings Solutions
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