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Customer Experience Auditor - South

Employer
School Lettings Solutions
Location
South East England
Salary
Competitive
Closing date
18 Sep 2019

Job Details

Customer Experience Auditor - South

 

 Customer Experience Auditor

Job Purpose

The role of Customer Experience Auditor is about embedding and executing a systematic and disciplined

audit of our Customer Journey, driving positive change and impact.

Responsibilities:

Execute and control the full audit process for the online and offline customer experience

Will not compromise on the delivery of a 5 star experience for customers' by training, auditing and

guiding teams to demonstrate what good looks like

Document, process and prepare audit findings to determine internal audit scope to create a

culture of continuous improvement

Create, analyse and evaluate reports and data to create actionable insights

Prepare and present reports that reflect audit results

Act as an objective source of independent advice to ensure validity, legality and goal achievement

Identify operational efficiencies and cost savings across the business

Maintain open communication with management

Conduct follow up audits to monitor management's interventions

Ensure the company achieves the appropriate Health and Safety standards

Knowledge, Skills, and Abilities

Effective project management skills, including managing time, developing a work plan, taking

initiative, and analysing data

Effective oral and written communication skills

Effective interpersonal and organisational skills

Intermediate computer skills, particularly Microsoft Office (Word, Excel, PowerPoint) and

recognises when to use data analytics

Ability to work in a team environment as an individual contributor or independently with self

confidence

Ability to adapt to changing demands, multi-task, and manage competing priorities

Basic understanding of risk management, internal controls, and governance

Must demonstrate behaviours consistent with the Company's values

Role Details

Two roles available (North & South)

Salary depending on experience

Car Allowance

Flexible working

Evenings and weekends required

Company

Company Background

SLS was created by Paul Andrews and Scott Warrington who together have over 16 years experience of managing facilities and delivering community programmes on behalf of schools and academies.

The aim was simple – to allow schools to make more of their facilities and help provide local communities with access to high quality sport, education and leisure opportunities on school sites. Partnership, quality and innovation are three key aspects of our work and we are passionate and proud to be involved in improving and developing communities with our partner schools.

Company info
Mini-site
School Lettings Solutions

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