Retail Associate  - London

New Balance - Retail Associate - London Designer Outlet

Provide total customer satisfaction to meet the needs of the customers according to New Balance standards, drive sales and achieve targets. As a Retail Associate you will be an ambassador of the brand embracing New Balance values in a fast paced and energetic environment.

MAJOR ACCOUNTABILITIES:

• Achieve personal KPIs
• Deliver total customer satisfaction
• Assist customers in understanding why our products meet their needs
• Follow the end to end customer journey – from entering the store to leaving the store
• Open and close sale transactions including processing sales in line with company procedure
• Uphold company values in day to day work
• Encourage continuous improvement through ongoing feedback
• Responsible for maintaining health, safety and environmental standards in store
• Help to ensure the store remains as commercial as possible following given guidelines for example, visual merchandising and stockroom standards
• Protecting the New Balance brand and assets at all times
• Actively own your own learning, for example, product knowledge, product fit
• Adhere to all company policies and procedures
• Perform other duties as required

REQUIREMENTS FOR SUCCESS:

• Team player
• Demonstrate customer service skills
• Motivation/positive attitude towards sales
• Desire to succeed and improve
• Ability to performance basic maths and general retail operational processes
• Past retail experience desirable
• Interest in Fashion and/or sport desirable
• Excellent communication skills and enjoy working with people on a daily basis 
• Ability to lift 7-20Kg
• Flexible work schedule includes weekends and holidays