Reservation Agent - London Heathrow

Reservation Agent - Aerotel London Heathrow

**Preferred Mandarin speaker

Welcome To Aerotel London Heathrow We are a one-of-a-kind airport hotel located at Terminal 3 Arrivals, London Heathrow Airport. 

Not only are we located right inside the airport, we are also within walking distance of T2, T3 and the Heathrow Express. We offer flexible booking hours and room sizes so you can book exactly what you need. Have a long layover before your connecting flight? Or need a place to crash after arriving on a redeye? Whatever it is, we’ll make sure you’re refreshed, recharged and ready for your next destination.

Travelling through London Heathrow Airport just got a whole lot easier.

BENEFITS:

• 28 days holiday (inclusive bank holidays)
• Contributory Pension
• Complimentary use of Plaza lounges worldwide
• Access to a discounted health cash plan and shopping vouchers
• Eye care benefit for VDU users
• Staff incentive programme
• Discounted staff parking
• Apprenticeship training and development programmes

As a Reservations Agent, your responsibilities will include:

• To take bookings for all bedrooms, as per the hotel, company and legal standards
• To ensure bookings are managed to maximise sales, occupancy and revenue
• To upsell all hotel facilities when taking bookings
• To accurately input all guests requests into the hotel booking system as per the hotel, company and legal standards
• To assist the client with any special requests
• To ensure all correspondence is answered, recorded and filed accurately as per the hotel and company standards.
• To identify all sales opportunities and effectively convert into bookings.
• To consult with the Reservations Supervisor / Manager in respect of group and agency bookings

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time position, based on shifts to include early starts, late finishes and overnight. You will be required to work any day in the week including working Saturday, Sundays and Public Holidays according to the schedule.