Chalet Manager - Work in Europe!

Job Role Summary:

Working for Neilson Active holidays is more than a job, it's a lifestyle! Spend the winter season based in one of our beautiful European ski resorts where it's all about sharing your passion for the activities you love. You'll be working hard, but the work is fun and there's always plenty of time to play!
 
As a Chalet Manager, you will be an ambassador for Neilson Active Holidays and represent the face of the company in and around the chalets and resort. We are looking for strong individuals with previous catering and/or ski industry experience to share across our chalet teams. You will be responsible for providing exceptional customer service and ensuring that the catering and hospitality services in our chalets meet the expected high standards.

Being responsible for a given number of catered ski chalets, you will lead from the front and work alongside your team to ensure the highest levels of customer care, catering and chalet cleanliness are delivered according to Neilson blueprints. You’ll provide ongoing training, support and guidance to your Chalet Hosts and team as a whole. 

Flexibility is key in this position as you will continue to work normal Chalet Host hours but be required to use huge amounts of initiative and enthusiasm to drive and manage your team.
 
We are always looking for friendly, enthusiastic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact, that every element of their holiday is being delivered by people that care. 

Key Responsibilities and Tasks:

• Delivering the pre-season training of your Chalet team as well as continued mentoring and training over the course of the season
• Regular visits to properties during and outside service times to ensure standards are being met and staff are going beyond all guest expectations
• Acting as a Chalet Host and/or Head Hosts as necessary, covering for staff injury or illness and being actively involved in the changeover day 
• To remain vigilant of all utility and chalet spending in line with budgetary and environmental requirements, whilst maintaining high-quality service levels
• Monitor, manage and advise on stock management practices, ensuring efficiency and minimisation of wastage; food, wine, linen and cleaning products
• Assisting the Head Hosts with placing weekly food, other orders and receiving deliveries
• To accurately complete & submit all company paperwork in accordance with pre-determined deadlines, and to take full responsibility for the handling & accounting of all Company monies in your possession
• Monitoring weekly customer feedback and determining where further guidance, support and training is necessary
• To follow the Neilson ‘Be Safe’ system to ensure all chalet staff are adhering to health and food hygiene regulations
• Ensure that all guest dietary requirements are fulfilled at all times
• To assist, mentor and train Chalet Head Hosts in managing their teams with regards to development, performance management and any HR issues that may arise
• Provide weekly reports to Neilson Mountain Collection Manager focusing on key performance indicators

Performance Management:

• You will be actively involved in the recruitment of new staff for your resort in accordance with HR procedures and policies
• Identify the training needs of departmental staff to meet business plans and objectives
• Provide feedback to staff through ongoing performance reviews and regular team meetings
• Ensure that motivation is maintained through recognition, reward, incentives and planned social activities
• In the absence of the Hotel Manager, ensure that disciplinary and grievance procedures are adhered to in conjunction with company HR policies and procedures
• Ensure that all staff are well presented and wearing the correct uniform at all times

Qualifications & Experience Required:

• Previous experience as a Chalet Host or Head Host is highly desirable
• A passion for cooking and exceptional customer service
• Previous experience of leading a team environment coupled with the ability to use your own initiative
• Front line customer service and problem-solving experience
• Desire to organise, manage, prioritise and develop your own routine to achieve results and exceed your own expectations
• Computer literacy particularly in Excel (for accounting purposes), email & web research 
• Numerical Aptitude
• Experience of work overseas desirable
• Skiing or Snowboarding experience desirable
• Educated to at least GCSE standard or equivalent
• Hold a valid clean driving license

Knowledge, Skills & Abilities Required:

• Excellent communication and public speaking skills
• Excellent organisation skills and ability to work to deadlines
• Able to work under pressure and unsociable hours
• Driven to achieve and succeed in a target focused environment
• Language skills (desirable)
• Ability to work under own initiative and to follow written and verbal instructions

Personal Qualities:

• Clean and tidy appearance
• Approachable, welcoming, professional and enthusiastic
• Highly motivated
• Organised and punctual
• Flexible
• Independent