Store Supervisor - London

Store Supervisor - Yankee Candle - Wembley, London

30 hours per week

We have an exciting opportunity for a Supervisor to join our Retail store team at Yankee Candle Wembley.

No two days are the same in our retail stores and every day we challenge ourselves to delight and surprise our customer with an engaging shopping experience, creative visual displays and the best service experience on the high street. So what does it take to join the most recognised candle and home fragrance brand in the world? Keep reading to find out more!

OUR SERVICE VISION

We continuously strive to ensure that every product and service we offer reflects the things that matter most to us – and our customers. With almost 50 years’ experience we have earned a trusted reputation for high quality, true-to-life fragrance and we are proud to hold such a uniquely personal relationship with our customers. Our approach to customer service is every bit as vibrant and colourful as our products. The in store experience we deliver is crucial to maintaining the special relationship we share with our customers, as well as discovering new opportunities and supporting our overall Business strategy.

Role Overview: To assist the management team in maximising every sales opportunity by making the customer the priority every day. Delivering exceptional customer service whilst ensuring store standards are achieved by recruiting, developing and leading a team to their full potential. Taking on all responsibility in the Store Manager and Assistant Store Manager’s absence.

Roles and Responsibilities included but not limited to:

Selling and Customer Service

• Creates an environment where the team are focused and challenged to delight the customer and deliver a memorable shopping experience as the world’s leader of home fragrance
• Identifies all selling opportunities and encourages the team to actively approach all customers without being prompted
• Sells the products with passion, enthusiasm and drives the team to do the same, actively educating the customer about safe candle care and leading by example
• Consistently looks for and gains feedback from the team to exceed customer expectations

People Management and Leadership

• Motivates a team of people to deliver results
• Assists the Management team in leading the team to meet and exceed KPIs for the store
• Coaches and develops the team to maximise their potential, increase performance and encourage retention

Strategic and Commercial Management

• Uses day to day reports to monitor and improve
• Assists the management team in merchandising the store according to visual planograms and brand standards to create an engaging shopping experience and increase footfall

Store operations

• Ensures that the sales floor is replenished and merchandised to the brand standards at all times
• Assists the management team in practicing excellent stock control, security and managing the delivery process
• Ensure immaculate presentation of the full store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas.

People Values – Key Competencies Required

• Acts with integrity, honesty and demonstrates behaviours consistent with the Yankee Candle and Newell Brands core values and ethics
• Takes full accountability for all areas of the store in the Store Manager and Assistant Store Manager’s absence
• Embraces change and sees it as an opportunity to develop and improve, whilst supporting others to do the same
• Values honesty and is prepared to listen and learn from others
• Regularly asks for feedback, receiving it positively and using it to improve performance
• Plans effectively and thoroughly to ensure that decisions and interactions have maximum impact
• Uses delegation effectively as a means to achieve goals and develop others
• Has a positive attitude and a sense of urgency at all times