Guest Relations Executive - Crowne Plaza Gerrards Cross, Buckinghamshire

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

This is an exciting and challenging opportunity for an individual who is used to providing excellent customer service and always looking to exceed expectations! You'll have a passion for making guests happy, have innovative ideas on how to deliver “wow moments,” and enjoy looking for resolutions to any matters raised.

Reporting to the Front of House Manager, the Guest Experience Executive will own the hotel foyer creating a buzzing atmosphere where all guests feel welcome and in good hands, providing the very best first and last impression, and exceeding expectations in-between!

You'll be available to assist with guest requests and also highlight key loyalty members & VIP's to ensure a seamless experience is had by all.

You'll also be responsible for ensuring that our guest feedback is responded to in a timely manner – in person, by phone and by responding to our online reviews.

Within the role you will act as Duty Manager on a regular basis allowing you to ensure that an amazing guest experience is being delivered across all departments within the hotel.

About you...

• Will be motivated to go beyond the guest expectations and have a can do approach to working life - essential for this position
• Previous experience within front office, concierge or similar role is desirable as is experience with using OPERA PMS
• Previous experience within a branded or a 4 star property is desirable

About us

Situated just a few miles from the charming town of Beaconsfield, in close proximity Heathrow airport, our conveniently located 4* luxury hotel boasts a timeless and elegant design. With 138 stylish and modern rooms, gym and spa facilities, an impressive selection of dining options and a custom built signature whiskey cellar it’s the perfect location for both business and pleasure. 

Benefits

Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
IHG Employee Discounts
IHG Friends & Family Rate

* apply to positions above minimum wage