Bar and Restaurant Associate - Full time - Maidstone

Posting Date Aug 21, 2019
Job Number 19112455
Job Category Food and Beverage & Culinary
Location Tudor Park Marriott Hotel & Country Club, Ashford Road Bearsted, Maidstone, Kent, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Applicants must be aged 18 and overThe following are specific responsibilities and contributions critical to the successful performance of the position:

To ensure that service stations are prepared stocked and ready for service.

To greet all guests, using the guests' name as often as possible.

To take orders, serve food and drinks to ensure that guests have a great experience within the department.

To maintain highest level of cleanliness, including safety of furniture, fixtures and fittings. To 'clean as you go' to ensure a clean and tidy work area.

To ensure that payment is received from all guests, and is posted in Micros system.

To recommend and 'sell' to guests through menu knowledge, suggestive and up-selling techniques.

To be responsible for the safekeeping of cash and keys.

To ensure that cashing up procedures are adhered to at all times ensuring that all monies and charges are correctly balanced, security checks are made according to laid down procedures and company policy

To ensure that all food and beverage products are correctly stored, dated, labelled and rotated where necessary.

To maintain a high standard of personal appearance and hygiene, and meet hotel grooming and uniform standards.

To ensure the 'pay-in' sheets are accurate and any discrepancies are noted and signed by a supervisor. To also ensure Account and House charges are recorded accurately and signed by a supervisor or manager.

To maintain healthy inter-departmental relationships.

To adhere to the Licensing Laws and Weights and Measure Acts

To be empowered to deal with guest problems, through following the Marriott LEARN process and complete guest response forms, and to seek advice when unsure what to do.

To promote awareness of health, safety and security within the department for associates and guests. Example fire alert points, exits, extinguishers, table clips etc.

To develop self and others, by responding t and giving feedback to other associates.

To follow service excellence standards at all times.

OTHER

Performs other related tasks as assigned by management.

Complies with Marriott International Hotels Limited Regional Office policies and procedures.

Complies with the local hotel policies and procedures

Working hours as required to do your job

Minimum lifting 88lbs.

Ability to verbally communicate effectively with guests and co-workers.

Pushing, pulling, bending, and upward reaching.

Prolonged periods of standing and/or walking.

All Cash Handling/ Revenue recording tasks must be undertaken in accordance with Company Policy and the relevant audit requirements, i.e, IRSA Audit and Audit Lite.

All Cash Handling/ Revenue recording tasks must be trained by the HOD and/or expert in subject area (Finance Department)

BlueCube, Micros, or any other systems access cards must not be left unattended under any circumstances and must be stored appropriately whilst off duty

Complies with Marriott International Hotels Limited Regional Office policies and procedures.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.