Night Porter - Lavenham

Night Porter  - The Swan at Lavenham Hotel and Spa - Suffolk

Part-time, Permanent

Salary: £9.00 to £10.00 /hour

We are looking for a part time Night Porter at The Swan at Lavenham Hotel and Spa, working 11pm to 7am, to provide all guests and potential guests with friendly, efficient customer service at all times, so that they receive a positive impression of the company. You would be working 2 or 3 nights out of 7 each week, on a rota. You will also receive a share of the tips on top of the hourly rate of pay.

We offer excellent company benefits, which include up to 50% off accommodation and dining in our 6 hotels, 28 days holiday increasing with service, free golf, Simply Health healthcare scheme and Edenred, an online platform for perks, discounts and benefits.

Main Responsibilities:

• Respond to guest and customer requests courteously and efficiently at all times.
• Be aware of all arrivals/departures, functions, special events and special requests.
• Record any transactions accurately for room accounts
• Ensure that all requests for wake up calls and newspapers are met and that charges are recorded accordingly.
• Know regular guest’s preferences and their specials needs.
• Offer guests assistance with luggage.
• Prepare Dining and Meeting Rooms, set function rooms to the required standards
• Prepare tables for breakfast and set up drinks tables

Other Responsibilities:

• Serving drinks in the bar to resident guests outside of normal bar hours.
• Cleaning duties throughout the ground floor area, ladies, gents toilets, entrance staircases as per duty checklist and back of house areas.
• Patrolling the hotel corridors at hourly intervals.
• Patrolling the hotel exterior at least twice a night.
• Follow lock up procedure as efficiently and precisely as possible.
• Serving tea, coffee, providing a room service facility for beverages