Apply now and you could be working at The Prince of Wales Hotel in Southport which is a beautiful reminder of Britain’s Victorian Heritage.

All 154 en-suite bedrooms of the Prince of Wales hotel have been tastefully designed to preserve the Victorian style of this Southport hotel. The Colonial restaurant serves excellent traditional fayre dishes and the Clubhouse bar, themed in true Golf style, has a friendly atmosphere. Due to continued expansion, we are looking to recruit a Full Time Front of House Manager.  

As Front of House Manager, you will;

• Recruit, train, motivate and develop all Front Office Staff, maximising guest satisfaction.
• Ensure effective room rate management to maximize occupancy and maintain or improve room yield.
• Ensure that all front office operational and control procedures are maintained effectively.
• Ensure all staff maintain a courteous and helpful approach to customers always.
• Identify sales opportunities and create a sales-driven team of professionals.
• Ensure that all customer comments and complaints are acted upon with all due diligence.
• Have a thorough knowledge of all systems and procedures used within the department and the hotel, and you must also provide help and support as required.

The successful candidate will have previous experience in a similar role in 100+ bedroom hotel. You will have previous experience of computerized reservations and guest billing systems & proven management experience in recruiting, training, developing and controlling staff. Knowledge of Opera would be advantageous.

Visit our website and look at our stunning seaside hotel!

This position offers a very attractive salary and the opportunity for you to take the next step in your career!

In return for your commitment, we will support you in this new opportunity, with

• Up to 28 days holiday including bank holidays per annum
• Discounted stays for you and your family at any of our 60 Hotels & 6 Parks

• Meals on duty (Subject to eligibility)
• Uniform (Subject to position)
• Accelerated promotional prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.