Hotel Manager - Gwent
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- Job Type
- Full Time
Hotel Manager - St Pierre Marriott Hotel and Country Club - Gwent
Posting Date Aug 05, 2019
Job Number 19076517
Job Category Property Leadership
Location St. Pierre Marriott Hotel & Country Club, St. Pierre Park, Gwent, Wales, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Position Type Management
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Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is seeking aHotel Manager for theMarriott St Pierre Golf and Country Club- Chepstow. Reportingo the Cluster General Manager, this role willbethe business leader of property operations strategy.
Workingdirectly with Department Heads and in some cases executive committee membersto develop and implement the operations strategy and ensuringimplementation of the brand service strategy and brand initiatives. Accountableand responsible for ensuring the operation meets the brand target customerneeds, ensuring employee satisfaction, focuses on growing revenues andmaximizes financial performance. TheHotel Manager will work with the Cluster team and act as the conduit to deliverthe agreed operational strategies to deliver products and services to meet orexceed the needs and expectations of the brand's target customer and propertyemployees providing a return on investment.
Operations Manager / limited service GM with 5+ years of progressive experience in the hotel industry.
Proven business acumen with good financial and analytical skills (e.g., ability to analyseP&L statements, develop operating budgets, forecast)
A working commercial understanding including revenue management, ecommerce and sales.
Has demonstrated the ability of building high performance operation teams.
Strong communication, coaching, mentoring, negotiation and mediation skills; is able to articulate compelling ideas
Change management - must have the ability to support, manage and initiate change within the organization, taking steps to remove barriers and or to accelerate its pace and implementation.
Able to develop and maintain effective relationships with both internal and external stakeholders.
Demonstrates ability to deliver results under difficult trading conditions, and shows capability when faced with complexity and ambiguity.
Experience in evaluating business trends, developing and successfully implementing new operational programs and strategies that enhance business performance.
Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues.
Successful track record of creating positive associate and customer relations.
Previous experience in the Leisure Market.
CORE WORK ACTIVITIES
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of competition within the market; explores new operational business opportunities within hotel; support cluster team in developing business plans for the hotel, which are designed to maximize property customer satisfaction, profitability, and market share; ensures property business plan is aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on all properties within the cluster.
Business Strategy Execution
Executes business and operational plans for his/her hotel, which are designed to maximize customer satisfaction, profitability, and market share; ensures that individual property business plan and employees are aligned with the various brand business strategies; holds property leadership team accountable for successful delivery of business plans; encourages property leadership teams to experiment with new ideas and takes calculated risks to improve guest satisfaction and profitability; Together with cluster team evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
Sales and Marketing
Works closely with the Cluster Sales and Marketing team to develop revenue generating strategies for the property; Helps identifying new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals;
Talent Management and Organizational Capability
Creates a cohesive and high-performing hotel leadership team that continuously strives for positive results and improvement; coaches hotel operations team members by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through operationally in the guest experience; communicates a clear and consistent message on property regarding the various brand goals to employees, the cluster leadership team, and owners; serves as a role model by demonstrating exceptional work ethic and service delivery for all employees within the hotel; champions change; inspires and motivates teams to achieve operational excellence; represents Marriott and its brand values in all leadership actions.
Finance and Business Information Analysis
Reviews business related data for all operational departments within the hotel, including market share, financial performance, inventory, employee engagement, and customer satisfaction; analyses business information to proactively address changing market conditions, ensures each department acts within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
Signs off and is fully accountable for the hotel operations; Collaborates predominantly with the Cluster Team in particular Revenue Management, Sales & Marketing, and Finance to effectively manage the P&L; Supports the cluster team with the preparation and presentation of the property operating budget and CapEx plans to MVP, area team and ownership;
Employee and Labour Relations
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees in the operation; makes self-available to employees ("open door policy"); Works with cluster finance and human resources to ensure pay and benefits are appropriate for labour market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labour environment to address issues as needed.
Maintains responsibility for selection, performance management, engagement, and development of property operations team in conjunction with the General Manager for the cluster; Develops bench strength for operational department heads and first time Hotel Manager roles, and finds /cultivates new talent in the market at department head level;
Works with Cluster Revenue Management team to develop effective pricing strategies for the hotel, balancing seasonality, economy, customer segments, property objectives and customer satisfaction;
Is fully accountable for the execution of the operating plan of the hotel and the consistent implementation of brand or regional initiatives.
Works with cluster discipline leaders ( Finance, Human Resources, Sales and Marketing & Engineering) to ensure appropriate pull-through of key initiatives and day to day operational issues.
Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
Reviews financial reports and statements to determine how the hotel / departments are performing against budget.
Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
Strives to maintain profit margins without compromising guest or employee satisfaction.
Identifies and analyses operational challenges and facilitates the development of solutions to prevent reoccurrence.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the local wage data and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
Makes and executes key decisions to keep property moving forward towards achievement of goals.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.