The Limes Country Lodge Hotel

Receptionist - Solihull

Location
Solihull, West Midlands
Salary
Salary negotiable
Posted
20 Aug 2019
Closes
17 Sep 2019
Job Type
Full Time, Part Time

Receptionist - Limes Country Lodge Hotel

Due to our current expansion programme which is increasing our bedroom capacity from 18 to 28 bedrooms, in additional to adding a brand-new restaurant we are now looking for a new receptionist to enhance our current team. 

The Limes Country Lodge Hotel is an independent family-owned hotel set within 6 acres of stunning countryside. We’re very close to the M42 Junction 3, easily accessible from Earlswood, Solihull and Redditch. 

Are you able to……

  • Be the face of The Limes and ensure all guests receive a warm welcome to their arrival.
  • Ensure all emails and telephone enquiries are answered efficiently and ensure all information is correctly recorded.
  • Deal with all aspects of the billing processes for individual guests, charging, taking payments, and sending receipt confirmations.
  • Effectively communicate with all guests to advise of all hotel services including keeping up to date with special offers to provide accurate information to all guests.
  • Make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately.
  • Build good relationship and rapport with guests
  • Address any complaints in a courteous and professional manner.
  • Keep the front desk area clean and tidy at all times.
  • Report all maintenance issues to the relevant teams to ensure guests comfort and satisfaction.
  • Attend all training, as required and maintain good communication and work relationships in all hotel areas including other departments.
  • Undertake general office duties, including correspondence, emails, filing, amending contracts to ensure the smooth running of the reception area.

To be successful in this role you must have experience in a client facing environment and this will ideally be within hospitality or corporate industry. You must also possess the following skills and experience:

  • Strong communication skills (verbal, listening, writing) with a great level of English
  • Have an outgoing and friendly/caring personality.
  • Be proficient in IT with web based programmes, hotel computer system, outlook email and Microsoft word/excel/power point
  • Excellent professional telephone manner
  • Work effectively to deadlines and to a hotel standard with strong organisational skills
  • Projecting a smart professional business image at all times
  • Ability to work under pressure and have flexibility to respond to a variety of different work situations. Be effective at multitasking in a fast paced environment and always maintaining a calm approach
  • Impressive time management and organisational skills
  • Forward thinker with ability to identify customer needs in a proactive manner

In return we offer……

  • A progressive wage structure
  • Free meals whilst on duty
  • Free uniform
  • Limes service recognition rewards
  • Continual training programmes
  • Recruitment incentive scheme
  • Birthday Treats
  • Long service rewards

If this sounds like your ideal role please email your up to date CV.

Apply for Receptionist - Solihull

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

All questions are required

Do you have the right to live and work within the UK?

Do you currently reside within a reasonable commute to The Limes Country Lodge?


All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you create this job alert we will email you a selection of jobs matching your criteria. Our terms and conditions and privacy policy apply to this service and you can unsubscribe at any time.

By applying for a job listed on Leisurejobs you agree to our terms and conditions. To find out what personal data we collect and how we use it, please visit our privacy policy.

Never disclose any private information in response to a job advertisement or include on your CV any of the following: National Insurance number, driving licence number, passport number, bank / credit card details and date of birth. If you are ever asked to do this by a recruiter, please contact us.

Similar jobs

Similar jobs