Business Centre Host
- Employer
- Park Plaza
- Location
- London (Greater)
- Closing date
- 11 Sep 2019
View more
- Sector
- Hotel jobs, Hotel Receptionist, Temp, Student & Summer jobs, Receptionist (temp)
- Job Type
- Full Time
Job Details
Love providing great service and being part of uplifting moments? Take the next step in your career with us as a Guest Services Host at Park Plaza London Riverbank. Park Plaza is the ideal location for you to develop your skills as Receptionist and shine in a collaborative team environment.
Description of the Company:
At Park Plaza, we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.
Main role and objectives:
As a Guest Services Host at Park Plaza London Riverbank, you will be responsible for providing an efficient and courteous service at all times in all aspects of the department.
Your responsibilities:
- Place outside calls and answer the switchboard in accordance with agreed departmental and company brand standards to ensure a daily smooth check in and check out experience ensuring seamless guest service and adhering to all Reception department policies and procedures
- Handle promptly and courteously all guest comments, questions, complaints, requests and inquiries, taking the necessary action steps and ensuring thorough follow through.
- Differentiate between different guest types and handle them in an appropriate manner.
- To exercise care, attention and vigilance towards guests, colleagues and hotel property.
- Proactively sell all services and facilities available to guests using the hotel
- Maintain a professional image on duty, including a polite and courteous manner, cheerful disposition and punctuality
What we are looking for:
- A person who easily connects with others and can live up to our mission statement: Inspiring our guests through individuality and passion!
- Someone who is passionate about exceeding guest expectations
- Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
- Enjoys working in a fast paced working environment
- Working knowledge of OPERA or other hotel reservations system is preferred
Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.
You’ll also be invited to an “Inspiring Stay” in your hotel so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!
From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.
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