Event Executive - 12 Months Fixed Term Contract - Maidstone

Posting Date Aug 15, 2019
Job Number 19105932
Job Category Sales and Marketing
Location Tudor Park Marriott Hotel & Country Club, Ashford Road Bearsted, Maidstone, Kent, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Job Summary

TheEvent Executive is responsible for incoming enquiries, from conversion throughto seamless transition to operations for event execution and back to sales. The Event Executive provides excellentcustomer service through every element of the event or group enquiry, utilizingstrong selling skills. Prepares all event documentation and coordinates withall relevant hotel departments and the customer to ensure consistent, highlevel service through pre -event, during event and post event. Recognizesopportunities to maximize revenue, conversion and drive repeat business. TheEvent Executive takes personal responsibility to adhere to sales and eventbrand standards for enquiry handling, event planning, pre & post-event.

CANDIDATE PROFILE

Experience

Backgroundin customer service role, sales, event management ideally within an hotelenvironment preferred

Skills and Knowledge

Effectivesales skills

Knowledgeof meetings & event management

Effectivecommunication (verbal, listening, writing) and negotiation skills

Strongcustomer development and relationship management skills

Strongorganization skills

Knowledgeof contract management and legalities

Knowledgeof menu planning, food presentation and banquet and event service operations

Knowledgeof event technology products and services

Knowledgeof current trends in event management and event technology

Knowledgeof overall hotel operations as they affect department

Abilityto execute against an agreed event and group strategy

Abilityto use Microsoft Office software applications and hotel system applications

Strongproblem-solving skills; encourages new innovative solutions when appropriate

Effectiveinfluence skills

Effectivedecision making skills

Education or Certification

HighSchool Diploma or equivalent required; Bachelor's Degree preferred

LeadershipCompetencies

Attachthe Leadership Competencies template that corresponds to the career band forthe position.

Specific Duties

Ownershipfor the management and conversion of assigned enquiries

Coordinationof all customer requirements, including communication and completing verballyand in writing with the customer the details of an event up to handover tooperations on the day of event execution.

Expertisein menu planning, food presentation, meeting room set ups, audiovisual andbanquet service standards. Cooperate with Banqueting Operation and Kitchen teamto develop new F&B concepts according to the Meetings Imagined.com purposes

Correctuse of systems process to ensure booking integrity, consistency & accuracy.

Sellsto a pre-determined event and group strategy

Workswithin brand standards & systems processes

Generateincremental revenue and deliver excellent guest service.

Effectivelymanages bedrooms blocks and meeting space inventory for assigned groups

Conductscompelling show rounds to win the business

Executionof Meetings Imagined.com, MSA

Proactivelyresolicits previous customers and event bookers for future opportunities

Guest Satisfaction

Sets apositive example for guest relations.

Interactswith guests to obtain feedback on product quality and service levels. Effectively responds to and handles guestproblems and complaints.

Providesexcellent customer service. Ensures allassociates involved in and event or booking understand expectations andparameters.

Observesservice behaviors of associates and provides feedback to individuals;continuously strives to improve service performance.

Conductspre- and post-event meetings as required to review/communicate group needs andfeedback.

Activelysolicits feedback from the hotel departments to identify areas for improvementto enhance the Event Planner's experience.

Emphasizesguest satisfaction during all departmental meetings and focuses on continuousimprovement.

Sales and Revenue Management

Deliversa compelling sales experience to drive conversion and repeat business

Providesappropriate feedback to overcome obstacles to selling, including pricing,inventory availability and event execution

Effectivelyup sells products and services throughout the event process.

Participatesin customer site inspections and assists with the sales process when necessary.

Effectivelymanages customer budgets to maximize revenue and meet customer needs.

Accuratelyforecasts group sleeping rooms and event revenue (catering and audio-visual)for his/her groups.