Contact Centre Team Leader - Warrington

Our hotels are truly awesome and we want people to keep coming back! We find out customers in all sorts of places, some just turn up but others call / email in their questions and queries first. That’s where you come in! As a team leader in our contact centre, you and your team are the first point of contact for our guests. You are a passionate, proactive and hardworking employee who strives to deliver amazing hospitality to all of our guests. You will be at the forefront of selling our amazing products via phone and so enthusiasm is a must! You will guide the team to always achieve sales, excellent customer service and ensure that we are always portraying our brand.

Work it, Live it, Love it! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With 30 fabulous hotels and leisure clubs across the UK and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits such as…

• Competitive pay
• Free leisure club membership
• 30% discount on all overnight stays at Village Hotels
• Up to 50% discount on food and drink at any Village Hotel
• Excellent training and development
• Health & Wellbeing platform
• Discounts and cashback offers on many high street brands

What we need from you…

• Enthusiasm and passion!
• Excellent customer service and communication skills
• Team player and enjoys working as part of a team as well as the ability to direct and lead a team
• Work to achieve service standards and exceed expectations
• Have a passion for hospitality and service delivery

Come and be part of something new & something special - Work It, Live It and Love It with Village Hotel Club!